Apply on Employer Site

NEOTech · 1 day ago

Program Manager

Fremont, CA

Full-time

Onsite

Mid Level

$90K/yr - $125K/yr

3+ years exp

NEOTech is a leading provider of manufacturing technology and supply chain solutions for brand name OEMs in the industrial, medical and military/aerospace markets. The Program Manager (PM) is accountable for the operational performance to the customer and the achievement of NEOTech’s internal financial performance of the customer, working directly with Account Management and site General Manager.

ElectronicsManufacturing

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Lead CFT meetings and maintain notes/action items shared internally and with the customer. Follows-up internally to close NEOTech’s action items with appropriate team members and works closely with the customer to ensure customer’s action items are closed and support where needed

Leads weekly/monthly meetings with customers (frequency depends on customer)

Responsible for sales order process as it relates to customer change requirements

Drive customer satisfaction while ensuring NEOTech’s best interests/goals/financials are achieved

Manages internal communication of metrics (inventory turns, quality, delivery (OTD), tariffs / duty recovery, PPV’s, E&O, etc.) as well as metrics with the customer (monthly or quarterly depending on the customer)

Communicates NCNR parts to customers and had the customer signoff. Give date and if no signature then escalate to Account Manager if no response from customer. Do not place parts order if signature is not received

Pricing – Initiate CFT quotes or reprices with AM as needed and schedule kick-off (low MVA, PPV, etc.) with Supply Chain Solutions Management (SCSM)

MSA – know Terms and conditions and request Account Management(AM) for help w/ end of life EOL agreements; Contract Review

Maintain profitability per NEOTech’s objectives and review project costs vs. quotations to ensure margins are being met

Develop and cultivate new business opportunities

Escalate when issues cannot be resolved so open items are closed in a timely manner. Limit customer and internal risks

Responsible for sales order process as it relates to customer change requirements

ECO/ECN implementation and present cost impact to the customer with recovery PO

Work closely with Operations to ensure timely implementation of production schedules

Ability to interface with key managers at NEOTech to achieve escalation of projects as required for completion

Support and follow all ISO standards related to NEOTech’s various Quality Management Systems, and all corporate and site 5S objectives

Present excess & obsolete (E&O) to customer on a monthly basis and drive resolution, work with AM for resolution. Coordinate the program Excess & Obsolete (E&O) Mitigation Plan

Other duties as assigned

Qualification

Program ManagementCustomer Relationship ManagementElectronics ManufacturingCEPM CertificationProject ManagementMicrosoft Tools ProficiencyContinuous Improvement ToolsExcel ProficiencyLeadership SkillsProblem-Solving SkillsCommunication SkillsTeam PlayerOrganizational SkillsPresentation Skills

Required

Bachelors Degree

3 + years of experience in Program Management

Strong leadership and problem-solving skills

Excellent written and verbal communication skills, interpersonal skills

Detail and solution oriented

Ability to anticipate customer needs and proactive responses

Must be a team player and highly motivated

Proficiency in Microsoft tools

Effective organization and prioritization skills

Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company

Ability to work collaboratively with suppliers and/or customers with direction and oversight

Must be able to work in a fast-paced environment as well as multi-task with more than 1 customer

Understanding of and ability to use continuous improvement tools

Available for travel up to 25% of the time, including day, overnight and internationally, as required

Ability to support a 24/7 global business operation as required

Project management skills managing multiple projects at once

Good presentation skills (TEAMs and PowerPoint)

Must possess an Intermediate or greater Excel skill level in order to manage and publish financial aspects of the program

Due to ITAR and / or CUI compliance, this position requires candidates to be a U.S. Citizen, Permanent Resident Alien, or Protected Individual per 8 U.S.C.1324b(a)(3)