Memorial Hospital of Gardena · 3 days ago
Unit Secretary(Med Surg/Full Time/Days)
Gardena, CA
Full-time
Onsite
Entry Level
1+ years expMemorial Hospital of Gardena is seeking a Unit Secretary for their Med Surg department. The Unit Secretary will act as a receptionist and perform clerical duties to support nursing staff while ensuring a safe and clean patient care environment.
Health CareHospital
Responsibilities
Ensures that patient locator board is current and includes identification of Core Measure patients
Maintains accurate patient Admission/Discharge/Transfer book
Reviews all EMR's (Electronic Medical Records) for any orders that require initiation and notifies the nurse in a timely manner
Initiates, assembles, and maintains the hard copy patient charts
Answers telephones and directs calls to appropriate staff and departments
Provides information such as directions, visiting hours, or patient status information
Receives and routes messages or documents, such as laboratory results, to appropriate staff
Transmits correspondence or medical records by mail, e-mail, or fax
Maintains appropriate level of office supplies and nourishments, including routine upkeep of the nurse’s station and break rooms
Ensure that the PCP (Primary Care Physician) of all discharged CHF (Congestive Heart Failure) patients is notified regarding the patient's follow-up appointment date
Uses hospital resources responsibly; looks for effective alternatives for purchases
Enters nurse/patient assignments in Hill-Rom call light system
May also be responsible for reviewing patients’ dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet
Uses clear, concise, professional communication with coworkers, patients, all customers internal and external
Uses AIDET in interactions with patients and family members. Utilizes white boards for patient communication
Collaborates across disciplines to coordinate patient care, including but not limited to patient transfer, discharge, referrals, and spiritual/psychosocial support needs
Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations
Utilizes SBAR (Situation, Background, Assessment, Recommendation) when communicating with oncoming shift, physician communication and giving report to ancillary or other nursing services
Speaks up to stop the line and escalates potential safety events if necessary
May float to other areas of the hospital as assigned
Attends and/or completes monthly, annual, and assigned training
Other duties as assigned
Qualification
Required
Ensures that patient locator board is current and includes identification of Core Measure patients
Maintains accurate patient Admission/Discharge/Transfer book
Reviews all EMR's (Electronic Medical Records) for any orders that require initiation and notifies the nurse in a timely manner
Initiates, assembles, and maintains the hard copy patient charts
Answers telephones and directs calls to appropriate staff and departments
Provides information such as directions, visiting hours, or patient status information
Receives and routes messages or documents, such as laboratory results, to appropriate staff
Transmits correspondence or medical records by mail, e-mail, or fax
Maintains appropriate level of office supplies and nourishments, including routine upkeep of the nurse's station and break rooms
Ensure that the PCP (Primary Care Physician) of all discharged CHF (Congestive Heart Failure) patients is notified regarding the patient's follow-up appointment date
Uses hospital resources responsibly; looks for effective alternatives for purchases
Enters nurse/patient assignments in Hill-Rom call light system
May also be responsible for reviewing patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet
Uses clear, concise, professional communication with coworkers, patients, all customers internal and external
Uses AIDET in interactions with patients and family members. Utilizes white boards for patient communication
Collaborates across disciplines to coordinate patient care, including but not limited to patient transfer, discharge, referrals, and spiritual/psychosocial support needs
Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations
Utilizes SBAR (Situation, Background, Assessment, Recommendation) when communicating with oncoming shift, physician communication and giving report to ancillary or other nursing services
Speaks up to stop the line and escalates potential safety events if necessary
May float to other areas of the hospital as assigned
Attends and/or completes monthly, annual, and assigned training
Other duties as assigned
Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude
Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members
Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers
Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer's and co-worker's time; establishes and maintains effective relationships with customers and co-workers
Communicates effectively throughout the shift, including greeting all customers calmly and with a courteous manner, conveying all messages within appropriate time frames, and answering the patient intercom
Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program
Assists in maintaining a safe, clean patient care environment
Assists with training of new unit secretaries
At least one (1) year of experience working in the healthcare setting preferred
Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills
A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care
Adaptable to changing work schedules and patient needs
Ability to read, write, and comprehend medical terminology
Preferred
At least one (1) year of experience working in the healthcare setting preferred
Company
Memorial Hospital of Gardena
Memorial Hospital of Gardena is a 172-bed acute care hospital which has been providing high quality medical services to the city of Gardena and the surrounding areas of Los Angeles County for over 50 years.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Araceli Lonergan
CEO
Victor Carrasco, FACHE
Chief Executive Officer
Company data provided by crunchbase