Cobb County Fire and Emergency Services ยท 2 days ago
Tax Specialist I
Marietta, GA
Full-time
Onsite
New Grad, Entry LevelCobb County Fire and Emergency Services is looking for a Tax Specialist I to provide exceptional customer service and perform cashier duties. The role involves assisting customers with tax-related inquiries, processing registrations and payments, and conducting research to resolve tax issues.
Public Safety
Responsibilities
Provides customer service: assists customers; provides information and answers questions and concerns; responds to open records request in accordance with legal guidelines; investigates and resolves questions, issues, and technical problems related to tax accounts, tax code interpretation, and department procedures; and directs customers to appropriate department or individual as necessary
Performs cashier duties: calculates various taxes and fees; assesses penalties; receives monies in payment of taxes, fees, insurance lapse fees, fines, and other departmental fees or services; records transactions; issues receipts; makes cash drops; balances cash to documentation; performs daily balance of cash, check, credit and debit transactions; and secures cash drawer at close of day
Analyzes, interprets and evaluates information obtained from state records, medical disability letters and other legal instruments: determines legal ownership and proper course of action regarding motor vehicle registration, titling and taxation; determines home exemption qualifications; conducts homestead audits; verifies identification, proof of residency, correct ownership, perfection of lien, and other documentation; issues license plate types; issues correct year decal and handicap decals as mandated; and monitors assigned inventory
Processes registrations, tags, titles, and/or disabled placards: verifies accuracy and completeness of documentation; determines taxable value; enters data into departmental computer systems; issues initial tags and titles and disabled placards; processes renewals, special requests, and requests for prestige plates; cancels tags; files changes of address; corrects titles; adds or removes liens; assists commercial drivers and fleet owners with apportionment license plates and taxes according to the International Registration Plan; and maintains related documentation and files
Conducts research to resolve routine tax issues: receives and responds to issues concerning tax bills, tax laws and regulations, city and County ordinances, assessments and valuations, exemptions, bankruptcy, widow years' support, condemnations, liens, rejected payments, and other tax related issues; and refers difficult questions to supervisor/manager for resolution
Collects real estate, personal property, mobile home, and public utility taxes using single and batch processing. Sorts, scans, and processes property and motor vehicle mail. Approves and processes homestead exemptions, and mail address changes, including reviewing, approving, and data entry. Responds to requests and inquiries from taxpayers in person, by mail, phone, or fax
Utilizes various research tools and records from Superior Court, Water System, Georgia Driver Record and Integrated Vehicle Enterprise System (GA DRIVES), Elections and Registrations, Veterans Administration, IRS, Georgia Department of Roads and LexisNexis to confirm exemption qualifications, conduct homestead audits and issue specialty plates
Interfaces with Court system, Police and other legal authorities as needed to assist with investigations
Performs other related duties as assigned
Qualification
Required
High School Diploma or GED required
top-notch customer service skills
cash handling experience
detail-oriented
A data entry skills test will be required for all applicants
failure to complete this assessment will result in elimination from this position
Preferred
previous experience in customer service, cashiering, or a related field preferred
Reliable transportation
Ability to problem solve and manage conflict using proper research methods
Ability to multitask in a fast-paced team environment while maneuvering between multiple programs
Benefits
Comprehensive benefits package
Company
Cobb County Fire and Emergency Services
We exist to provide superior fire, rescue, and emergency services to the citizens and visitors of Cobb County in a proficient, professional, and compassionate manner.
Founded in 1971
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase