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Brown & Brown · 2 days ago

Employee Benefits Program Manager-Client Dedicated Role

Alabama, United States

Full-time

Onsite

Mid Level

3+ years exp

Brown & Brown is a company that values meritocracy and a strong culture of collaboration. The Employee Benefits Program Manager will support the expansion of employee discount programs and manage projects to ensure successful implementation and customer service delivery.

Insurance

Responsibilities

Support the initial phases of sourcing global employee discounts, including tracking and vetting client/employee referrals

Creatively identify ways to meet client needs where vendor programs do not yet exist

Develop and execute implementation and integration strategies for new and/or changing programs, processes and vendors; such as country launch plans and communication campaigns

Liaise with internal teams and external vendors to handoff deliverables with tight timelines

Drive consistent project management support for concurrent and complex benefit projects by translating business needs into project plans; building business requirements, timeline, deliverables and quality standards

Serve as day to day project lead, ensuring progress of project team against established goals

Trouble shoot and bring issues to resolution

Define and develop metrics to track progress on long and short-term program goals and priorities

Provide exceptional customer service while establishing efficient processes for partner support

Bridge cross-functional teams to improve the performance and efficiency of global programs

Qualification

Program ManagementProject ManagementData AnalysisMicrosoft ApplicationsCustomer ServiceCreative Problem SolvingInterpersonal CommunicationOrganizational Skills

Required

BS/BA Degree or equivalent experience, plus 3-5 years' experience in program and/or project management role

Strong work ethic with positive drive and approach, including the ability to work both independently and collaboratively with dynamic teams

Demonstrates good listening and has the ability to build and maintain strong relationships, effective partnerships and establish credibility with internal and external stakeholders at all levels of the organization through confident interpersonal, verbal and written communications and presentations

Demonstrates good business judgement and creative thinking to anticipate needs, troubleshoot problems, and derive solutions

Exceptional attention to detail with highly developed organizational skills, including the ability to prioritize, handle multiple projects simultaneously, and manage strict deadline and turnaround time requirements

Expected ability to manage highly sensitive information and maintain confidentiality of benefit issues and information

Proficiency in Microsoft applications required, including Word, PowerPoint and Excel