Checkmate · 2 weeks ago
Principal Engineer - Voice AI
United States
Full-time
Remote
Lead/Staff
$190K/yr - $245K/yr
10+ years expCheckmate is building advanced Voice AI systems for some of the largest restaurant brands in the United States. As a Principal Engineer in Voice AI, you will lead the technical direction and execution of Checkmate's next generation agentic Voice AI platform, driving architectural vision and ensuring the platform's reliability and scalability.
E-CommerceFood and BeverageMobile PaymentsPaymentsRestaurants
Responsibilities
Provide directional leadership in the voice ordering system's agentic system design, architecture, and orchestration strategies
Work directly with the VP of Machine Learning, CTO, and CEO to solve and roadmap business critical implementations into the voice application
Build and maintain enterprise-grade Python based systems that integrate LLM and Generative AI frameworks to support Checkmate's end-to-end AI product pipeline
Design CI/CD pipelines for orchestrated LLM driven agentic services and manage deployments across cloud environments that power production drive-thru operations
Own custom model testing, monitoring, and maintenance to ensure reliability throughout the full ML model life cycle
Design prototypes and POCs that demonstrate feasibility, validate approach, and support product direction for the Voice AI platform
Research, design, and train LLM applications aimed at solving real operational challenges inside restaurant environments
Work with internal teams and external partners to provide technical guidance on adopting and integrating LLM capabilities
Qualification
Required
Bachelor's Degree in Statistics, Applied Mathematics, Computer Science, or related technical fields
At least 10 years of hands-on Python experience and 8 years building and maintaining scalable API based services
5 years working with LLM or GenAI technologies including OpenAI API, ChatGPT, GPT-4, Bard, Synthesia, Pydantic AI, HuggingFace Transformers, PyTorch, or similar
4 years of agentic process development and iteration life-cycle experience
At least 6 years of experience with AWS, GCP, or Azure, and 6 years of MLOps, CI or CD work, containerization, and deploying models in test and production environments
Strong communication skills with the ability to explain LLM capabilities and limitations to non-technical stakeholders
Preferred
Masters of Science in a relevant field
13 years of combined professional experience with NLP tools and LLMs
10 years of experience using NLP tools such as NLTK, CoreNLP, and word or sentence embeddings such as word2vec
Expert in Python, LoRA/QLoRA fine-tuning, classifiers, and ASR's
Deep domain knowledge with an emphasis on tools in NLP or LLM applications. Strong understanding of Responsible AI standards and protocols
Applied research or prototyping experience building LLM driven systems and knowledge of best practices for production LLM development
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Flexible Paid Time Off
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Stock Option Plan
Company
Checkmate
Checkmate is a service in integrating 3rd party delivery platforms directly into POS systems.
201-500 employees
H1B Sponsorship
Checkmate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$13MKey Investors
Tiger Global Management
2024-10-23Series B· $10M
2018-11-12Series A· $3M
Leadership Team
Vishal Agarwal
Founder & CEO
Luke Ivers
CTO
Recent News
Company data provided by crunchbase