Worldwide Flight Services (WFS) ยท 3 days ago
Passenger Service Agent
Plattsburgh, NY
Full-time
Onsite
Entry Level
1+ years expWorldwide Flight Services (WFS) is a global leader in ground handling services, employing over 22,200 professionals across various locations. As a Passenger Service Agent, you will provide essential customer service functions related to airport and passenger operations, including assisting with reservations, baggage handling, and ensuring compliance with security protocols.
Air Transportation
Responsibilities
Make reservations, issue tickets and itineraries, and compute fares for passengers
Handle baggage check-in, collect excess baggage charges, and provide general travel information
Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
Manage arrangements for passengers holding reservations, standby travelers, and their luggage
Determine flight close-out times and complete necessary flight documentation for accuracy
Handle post-departure procedures, including invalidating tickets and finalizing reports
Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel
Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments
Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes
Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program
Qualification
Required
High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including the ability to input data and use relevant software
Stay up to date on recurrent training as assigned
Ability to obtain and maintain airport security badge
Ability to read, write, and speak the English language
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
Frequent standing, walking, and moving throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity required for handling documents, operating computers, and using two-way radios
Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
Ability to work in a noisy environment, such as near aircraft engines and ground support equipment
Preferred
Previous experience in an airport, airline, or logistics environment
Knowledge of ticketing, reservations, and fare calculation systems
Experience handling lost and found procedures or baggage claims
Strong organizational skills and attention to detail
Familiarity with airport regulations and procedures
Knowledge of international shipping and airfreight documentation
Proficiency in a second language for assisting international travelers
Strong conflict resolution and problem-solving abilities
Benefits
Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
Company
Worldwide Flight Services (WFS)
Worldwide Flight Services (WFS), a SATS company, is a global air cargo logistics leader and best in class ground handling partner.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-09-28Acquired
Leadership Team
Barry D. Nassberg
Senior Advisor
Recent News
Straits Times
2025-10-30
Company data provided by crunchbase