Jobs via Dice ยท 1 day ago
Help Desk Analyst I
Reston, VA
Full-time
Onsite
New Grad, Entry LevelRobert Half is a specialized talent solutions firm seeking a Help Desk Analyst I to provide essential technical support in Reston, Virginia. The role involves managing support tickets, troubleshooting hardware and software issues, and delivering exceptional customer service to ensure seamless operations.
Computer Software
Responsibilities
Manage incoming support tickets, resolving hardware and software issues efficiently to minimize downtime
Perform basic troubleshooting for network connectivity, including Wi-Fi issues
Reset user passwords and maintain access controls using Active Directory
Triage complex technical problems and escalate them to the appropriate team for resolution
Deliver exceptional customer service by effectively communicating solutions and updates to end users
Document solutions and resolutions for future reference and knowledge sharing
Participate in regular system maintenance tasks to ensure optimal performance
Collaborate with team members to improve support workflows and processes
Stay up-to-date with emerging technologies to enhance problem-solving capabilities
Qualification
Required
Proficiency in Active Directory for managing user accounts and access controls
Experience handling support tickets and resolving technical issues promptly
Familiarity with basic network troubleshooting, including Wi-Fi connectivity issues
Strong problem-solving skills with the ability to triage and escalate complex tasks
Excellent communication skills to provide clear instructions and updates to users
Ability to work collaboratively in a team-oriented environment
Knowledge of hardware and software maintenance practices
Preferred
Prior experience in a help desk or IT support role
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase