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GHP Management · 1 day ago

GENERAL MANAGER - Student Housing

Los Angeles, CA

Full-time

Onsite

Senior Level

$100K/yr - $120K/yr

7+ years exp

GHP Management Corporation is seeking a General Manager for their Student Housing division. This role involves providing leadership and direction to ensure high levels of employee engagement and resident satisfaction while achieving revenue growth and occupancy goals.

Property DevelopmentProperty ManagementReal Estate

Responsibilities

Creates and maintains a safe, respectful, and productive environment for all team

Provides leadership by setting and upholding Service Excellence standards and inspiring the teams to achieve it

Oversees leasing, resident experience, daily operations, and overall resident

Promotes proactive communication with residents, employees, and

Efficiently resolves escalated concerns while empowering teams to problem-

Selects, hires, trains, coaches, and develops high-performing

Fosters a learning culture that connects onsite teams to GHP’s mission and

Conducts annual performance reviews, provides timely feedback, and establishes individual development goals

Oversees sales, leasing, and outreach efforts to achieve and exceed leasing/renewal

Develops tailored outreach strategies with local schools and organizations to drive lead

Conducts competitive market analysis and develops pricing

Partners with marketing teams to design resident events and retention

Manages reputation across digital

Stays up to date with market conditions, our competition, and the latest resident profiles of our property and utilizes information to establish strategies to address the changing climate

Ensure accurate reporting and oversight of leasing documentation and historical

Accountable for ensuring the leasing department and resident services department are meeting their new lease and renewal sales goals weekly, monthly, quarterly, and annually while pushing to meet and exceed where possible

Creates an outreach and networking strategy to generate leads within the local

Maintains fiscal oversight and is responsible for YOY revenue growth, income maximization, and expense control for the Community

Manages rent collection through delinquency management and taking preventative steps to reduce evictions and write-offs

Develops, reviews, and monitors annual operating and capital

Provides variance reports and proactive strategies to meet financial

Oversee rent collection, delinquency management, and eviction

Approves vendor invoices, ensuring compliance with contracts and

Collaborates with Accounting and Corporate Collections teams on month-end close and financial

Provides strategic direction for lease-up, occupancy goals, and annual turn

Ensures luxury standards in property appearance, maintenance, amenities, and resident

Conducts regular property walks with Maintenance and Community leadership

Oversees vendor negotiations, performance, and contract

Ensures compliance with Fair Housing, OSHA, and all regulatory

Audits resident files to confirm accurate screening and lease

Develops, reviews, revises, and implements property wide policies and procedures within parameters, company policies, values, and culture

Acts as final authority on resident lease escalations and major operational

Qualification

Financial AcumenCustomer ExperienceProperty ManagementLeadershipYardiBudget DevelopmentAnalytical SkillsConflict ResolutionOrganizationFair HousingCommunicationProject ManagementTeam Management