CooperSurgical · 6 days ago
Employee Experience Coordinator
Victor, NY
Full-time
Onsite
Entry, Mid Level
$30/hr - $33/hr
2+ years expCooperSurgical is a leading fertility and women’s healthcare company dedicated to supporting patients throughout their lifetimes. The Employee Experience Coordinator will provide first-level HR service support, manage employee data changes, and ensure accurate processing of HR inquiries.
Health CareMedical DeviceWomen's
Responsibilities
Allocate the assignment of requests coming through the Global Case Management Review & Triage process using established work allocation protocols
Contribute to the continuous improvement (CI) activities
Regularly participates in team meetings, providing inputs and ideas to help progress the effectiveness and efficiency of the Global People Services Department
Completes assigned Global Case Management assignments accurately and within the target SLA timeframe. Case Management assignments range in type and nature but generally stem from general policy or procedure inquiries to employee data change processing. Note: this role is routinely assigned the less- complex or standard assignments
Liaise with internal and external stakeholders to progress work in a timely and accurate manner
Supports the development and activation of process optimization plans
Support the activation of global programs/processes delivered through the Centers of Expertise (CoEs)
Reads and interprets customer/key stakeholder requests
Accurately inputs data into HRIS or other related systems compliant with SLAs
Communicates with internal and external stakeholders in writing and/or verbally by phone or video-based technologies
Completes work largely sitting or standing in an office-based desk environment
Able to identify data input and process errors
As business needs dictate, works extended hours to complete daily department goals or tasks to include mandatory overtime
May be required to work unique/non-standard shift hours, to include mandatory overtime to meet the needs of a 24/7 business
Qualification
Required
Ability to consistently follow established processes and policies
Basic understanding of data management in HCM systems (Oracle HCM preferred)
Current understanding of employment related regulations in the area/region assigned
Excellent English speaking verbal and written communication skills
Strong attention to detail and a commitment to timely follow-up
Intermediate MS Office skills including Word, Excel, Teams, PowerPoint and Outlook
Ability to work independently or as part of a team
Ability to readily adapt to and embrace change
2-4 years proven experience in the processing of a variety of related HR based inquiries and transactions in a global HRIS structure
Ability to work in a fast-paced environment
Experience in interfacing cross-functionally with others (e.g. Payroll, HR Business Partners, Managers etc.)
Proven ability to grow within an area of responsibility, taking on additional and more complex work
Demonstrated success performing a similar role with high-risk data such as payroll or HR required
High school diploma or GED required
Equivalent combination of education and experience may be considered
Preferred
Experience as an HR Assistant or similar preferred
Post-HS education in related field preferred
Some level of college/university education preferred
Company
CooperSurgical
CooperSurgical provides a full portfolio of medical and surgical products. It is a sub-organization of The Cooper Companies.
1001-5000 employees
H1B Sponsorship
CooperSurgical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (10)
2023 (10)
2022 (13)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Lisa Fawcett
Executive Vice President, Strategy & Market Development
Recent News
MarketScreener
2025-08-29
2025-08-27
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