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Wells Fargo · 2 days ago

Senior Commercial Loan Servicing Specialist-Agency Services

Charlotte, NC

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist as part of the Agency Services team within Corporate and Investment Banking Loan Operations. The Specialist will be responsible for the end-to-end servicing of syndicated commercial loans, ensuring accuracy, compliance, and timely execution of operational processes.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution

Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements

Coordinate all aspects of resolving open customer service issues; interact with internal and external customers

Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs

Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications

Serve as an escalation point in the resolution of client issues

Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes

Identify activities of the team to ensure conformity with established procedures

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives

Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Qualification

Commercial Loan ServicingSyndicated LoansLoanIQMainframe ApplicationsMicrosoft OfficeAnalytical SkillsCustomer ServiceOrganizational SkillsProblem-Solving SkillsCommunication Skills

Required

4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education