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BoardRoom magazine · 1 day ago

Member Experience Manager in Rancho Mirage

Rancho Mirage, CA

Part-time

Onsite

Entry, Mid Level

2+ years exp

Invited is a leading company in the hospitality and service industry, focused on enriching the lives of its members and employees. The Member Experience Manager will support the Director Member Experience in enhancing member engagement through event programming and communication strategies, ensuring a vibrant club community.

Publishing

Responsibilities

Support the execution of the membership experience strategic plan, including onboarding, programming, communication and retention efforts, ensuring a vibrant and connected member community that aligns with brand standards

Create and execute engaging programs and events that reflect the club’s unique member base, product offerings, and position, incorporating feedback from members and committees

Focus on improving member retention through targeted At-Risk Member Intervention initiatives and personalized onboarding for new members to foster strong connections

Communicate effectively with members and employees across all channels, ensuring consistent and concise messaging that highlights club activities and enhances member engagement

Create compelling storytelling and content-driven communications to promote club events, programs, and the overall ClubLife experience

Support the club’s growth by balancing quantitative goals (membership growth) and qualitative goals (member experience)

Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management

Follow all company, club, and department policies, procedures, and instructions

Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff

Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same

Take the initiative in personal and professional growth and maintain any required certifications relevant to your role

Address and resolve challenges using available resources, working with regional and corporate teams to support club operations

Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success

Qualification

Customer relationsEvent programmingCommunication skillsHospitality experienceCRM systemsMultitaskingService-oriented mindsetProfessional demeanorListening skillsMicrosoft OfficeOrganizational skillsPositive attitudeAttention to detailTeam spiritTime management

Required

High school diploma or equivalent

A minimum of 2 years of experience in hospitality, customer relations, or marketing and communications

Preferred

Bachelor's degree with a focus in business, communications, journalism, public relations, hospitality management, or recreation

Experience in areas such as sales, relationship management, food and beverage operations, customer service, membership associations, or fundraising

Possess a service-oriented mindset with the ability to make every member and guest feel valued

Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience

Strong communication skills across various channels, including verbal, written, phone, text, and social media

Proven ability to work well under pressure, effectively managing multiple tasks simultaneously

Strong organizational skills with keen attention to detail

Professional and welcoming phone demeanor

Exceptional listening skills, with the ability to understand and respond to member and guest needs

Effective multitasker with strong time management and prioritization skills

Advanced in Microsoft Office applications, including Word, Outlook, and Excel

Positive attitude with a collaborative team spirit

Experience with CRM systems, particularly Salesforce