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Redstone Federal Credit Union · 1 day ago

Teller - Fayetteville, TN

Fayetteville, TN

Full-time

Onsite

Entry Level

2+ years exp

Redstone Federal Credit Union is a financial services provider dedicated to enriching member experiences. The Teller interacts with members to understand their financial needs and processes a variety of transactions while ensuring customer satisfaction.

BankingFinancial Services

Growth Opportunities

Responsibilities

Greets members; assesses their needs and concerns; takes initiative to develop solutions to ensure member satisfaction

Documents and processes member transactions, including but not limited; to deposits, withdrawals, payments and other services

Provides information and promotes appropriate products and services to match member needs

Performs routine branch duties such as, assisting with open and closing procedures and maintaining supplies

Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics

Delivers friendly, caring service to internal and external members

Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures

Follow all physical and online security procedures and maintain strict confidentiality of all member information

Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services

Works scheduled hours and maintains punctuality

Performs other related duties as assigned or requested

Qualification

Customer serviceCash handlingRegulatory complianceComputer proficiencyCommunication skillsTime management

Required

High School or GED

2 Years - Prior customer service or cash handling

Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction

Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions

Utilize knowledge and experience in performing job functions

Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations

Use correct English including spelling, grammar and punctuation

Operate computers and use business software and other standard office equipment

Understand and follow written and oral instructions

Set priorities and manage one's own time effectively