Octopus Newsroom · 1 day ago
US-Based Broadcast Support Engineer – Newsroom Systems
United States
Full-time
Remote
Mid Level
3+ years expOctopus Newsroom develops innovative newsroom computer systems for broadcasters globally. The Broadcast Support Engineer role involves providing advanced remote support to TV newsrooms, diagnosing issues, and participating in pre-sales meetings while ensuring smooth operations under tight deadlines.
ComputerNewsSoftware
Responsibilities
Provide advanced remote support to TV newsrooms using Octopus NRCS, often under tight on-air deadlines
Diagnose issues primarily through logs, system behavior, and MOS/device interactions, then resolve or escalate to development
Join pre-sales meetings as the technical counterpart, clarifying integrations, deployment options, and newsroom workflows
Occasionally support system deployments, upgrades, and customer training in the US and other regions
Start by checking open cases and monitoring any active incidents or escalations from US or global customers
Join video calls with engineers or producers at TV stations to walk through issues with rundowns, MOS devices, or performance, while reviewing logs and configuration
Reproduce issues in test environments, capture detailed steps and logs, and escalate to development when needed with clear documentation
Support the regional sales manager on selected calls to answer technical questions, validate integrations, or propose architectures that align with the customer’s workflows
Travel days will include on-site troubleshooting, workshops, or project delivery at customer stations
Qualification
Required
At least 3 years in a professional TV or news broadcast environment using or supporting a newsroom computer system (e.g., Octopus, Avid iNEWS, AP ENPS, Dalet, or an NRCS‑adjacent vendor product such as MAM, graphics, playout, automation, or prompter) with a clear understanding of what an NRCS is, how it works, and how it fits into the broadcast chain
Practical experience with MOS integrations to playout, graphics, prompters, etc
Hands-on experience troubleshooting production systems using logs, config files, and remote tools (not just 'try rebooting' support)
Comfortable with Linux server environments (service status, basic CLI, permissions, logs)
Working knowledge of dockers, TCP/IP networking, firewalls, VPNs, and typical on-prem / data-center setups
Familiarity with APIs or XML/JSON-based integrations is a plus but you should at least know what an API log or request looks like
US-based with travel: Reside in the US with reliable access to a major airport; able to travel domestically and internationally several times per year
Willing to support customers across US time zones and occasionally outside standard business hours when newsrooms go live
Preferred
Direct hands-on experience with Octopus Newsroom
Mixed background in both journalism/newsroom operations and engineering/IT
Experience deploying or upgrading NRCS or other mission-critical broadcast systems in live environments
Familiarity with containerized or virtualized deployments (Docker, VMware, Hyper-V, public cloud environments)
Experience with remote access and monitoring tools used in broadcast environments (VPNs, RDP, SSH, screen sharing, out-of-hours support rotations)
Experience gathering technical requirements during pre-sales or scoping sessions for broadcast or media systems
Spanish language skills for supporting Spanish-speaking newsrooms in the Americas
Benefits
Paid time off at European-style levels (more generous than typical US PTO), plus separate sick time.
401(k) retirement plan with company contribution.
Company contribution toward medical, dental, and vision coverage.
Regular travel to broadcasters and industry events in the US and abroad, with all business travel expenses covered.
Ongoing training on Octopus NRCS and related broadcast technologies.
Company-provided laptop, phone, and home internet contribution to support effective remote work.
Company
Octopus Newsroom
Octopus Newsroom is a leading producer of newsroom computer systems in the broadcast industry with 20 years of experience.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Petr Stokuc
Co-Founder, Managing Director, and CEO
Lukas Kotek
CTO
Company data provided by crunchbase