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Beth Israel Lahey Health · 2 days ago

Support Services System Administrator (Remote)

United States

Full-time

Remote

Entry Level

$24/hr - $36.50/hr

1+ years exp

Beth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people's lives. They are seeking a Support Services System Administrator to provide world-class End User system administration support across all BILH entities, utilizing ITSM systems like ServiceNow and ensuring high levels of customer satisfaction.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

H1B Sponsor Likely

Responsibilities

Responsible for configuring, administering and developing the ITSM systems and integrating with other IT systems. Works with IT and Business leaders to develop technical solutions that satisfy the business needs of departments seeking to use ServiceNow

Daily tasks involve general support, administration and maintenance of ServiceNow platform and associated applications, including: Create custom applications, record producers, catalog items and their associate workflows. Monitor health, usage and compliance of ITSM tool and its applications. Monitor, control and manage system security and patch cycles in accordance with security policy

Daily tasks also include: Configure and customize the ITSM system including UI, workflows and integration with others systems. Develop systems integrations and process automation. Load, manipulate and maintain data between ServiceNow and other integrated systems. Create ServiceNow reports and dashboards. Report on KPIs and metrics in SN performance analytics

Serves as the primary point of contact for all operational support issues related to ServiceNow and coordinates application and platform upgrades

Demonstrates a high degree of creative and committed problem-solving skills, resolving moderately difficult to complex ITSM related incidents according to established IT policies, procedures and standards

Responsible for Level 1 admin providing basic to intermediate account administration. Exceeds end user expectations by meeting established SLA's and customer demands. Drives high customer satisfaction and ensures services align with BILH needs

Acquires and maintains professional knowledge and skills by participating in training, in-service programs, vendor seminars, etc. to maintain a high level of technical skills. Participates in cross-training, may train other colleagues and acts as an escalation point for the Service Desk and Field Support

Acquires an understanding of BILH centric clinical and core applications with skill/ability to troubleshoot and resolve performance, access and interoperability issues. Possess the ability to perform assessments and diagnosis of problems using remote tools, with skill/ability to perform fixes

Acquires an understanding of best practices in regards to BILH and departmental policies and procedures

May contribute to the creation of processes and procedures within our knowledge base. Will work closely with teams to develop standardized workflows

Qualification

ServiceNowITSM systemsMicrosoft infrastructureActive DirectoryMicrosoft O365Network fundamentalsCustomer serviceProblem solvingWritten communicationsOral communicationsTeam work

Required

High School diploma or GED required

1-3 years related work experience required in 2 plus years of Service Desk and/or identity Access Administration in a large enterprise of end users in a complex MS Windows / MS Office environment

Advanced knowledge and experience with ITSM systems such as ServiceNow or Remedy

Knowledge of various Operating systems (IOS/Android)

Knowledge of Network fundamentals is required

Solid experience with Microsoft infrastructure (Windows, Active Directory, Exchange, etc) is required

Experience In Microsoft O365 Applications Is Required

Advanced technical computer skills as required for technical support specific to functional area and related systems

Preferred

Knowledge of Apple, Samsung and Google mobile device hardware is desirable

Company

Beth Israel Lahey Health

Glassdoor3.5

Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.

Founded in 2019

Cambridge, Massachusetts, USA

10001+ employees

https://www.bilh.org

H1B Sponsorship

Beth Israel Lahey Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2022 (1)