IPTA ยท 1 week ago
System Administrator- CMDB/ServiceNow
Huntsville, AL
Full-time
Onsite
Mid Level
3+ years expIPTA is a company focused on delivering technical solutions to meet business needs, particularly for government and business organizations. They are seeking a System Administrator to manage and optimize the ServiceNow platform, with a particular emphasis on maintaining an accurate Configuration Management Database (CMDB) and supporting Discovery activities.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Perform day-to-day administration and maintenance of the ServiceNow platform, with a focus on supporting CMDB and Discovery activities
Configure and manage ServiceNow Discovery and Service Mapping to identify assets, relationships, and dependencies across the IT environment
Oversee the implementation and maintenance of the CMDB, ensuring accuracy, completeness, and alignment with DoD requirements
Develop and implement strategies for integrating Discovery data into the CMDB, including CI (Configuration Item) class structures and relationships
Monitor Discovery processes, troubleshoot issues, and optimize scans to ensure accurate data collection and minimal system impact
Collaborate with stakeholders to define and implement CI attributes, relationships, and lifecycle states to align with operational and compliance needs
Support ServiceNow ITSM, ITOM, and other modules by ensuring CMDB data is properly integrated and utilized in workflows
Perform routine CMDB audits, reconcile data discrepancies, and maintain data integrity through configuration management best practices
Develop reports, dashboards, and KPIs to monitor CMDB health and provide insights for decision-making
Assist in defining and documenting CMDB governance policies, standards, and processes to ensure sustained accuracy and value
Collaborate with cross-functional teams, including developers, business analysts, and cybersecurity personnel, to support platform enhancements and compliance efforts
Conduct training and provide guidance to end-users and administrators on CMDB and Discovery functionalities
Ensure all Discovery and CMDB activities comply with DoD security frameworks, including RMF, NIST 800-171, and CMMC
Qualification
Required
Bachelor's degree in a technical field (e.g., Computer Science, Information Systems, or a related discipline) or equivalent experience
Minimum of 3 years of experience as a ServiceNow System Administrator or similar role, with specific experience in CMDB and Discovery activities
Experience with ServiceNow ITSM and ITOM modules, particularly Discovery and Service Mapping, is required
ServiceNow Certified System Administrator (CSA) required
Strong knowledge of ServiceNow Discovery, Service Mapping, and CMDB architecture, including CI class structures and relationship mappings
Proficiency in ServiceNow scripting (e.g., JavaScript, Glide API) and system integrations (e.g., REST/SOAP APIs)
Strong analytical and problem-solving skills, with the ability to resolve complex Discovery and CMDB-related issues
Excellent communication and collaboration skills to engage stakeholders across technical and non-technical teams
Active Security clearance required; eligibility for higher-level clearance is a plus
Preferred
Experience working in DoD or federal environments is highly desirable
ServiceNow Certified Implementation Specialist (CIS) for Discovery or ITOM is highly desirable
ITIL certification is a plus
Familiarity with network protocols, infrastructure, and cloud technologies related to Discovery activities
Experience with Agile methodologies and tools such as Jira or ServiceNow Agile Development
Company
IPTA
IPTA rapidly delivers quality, innovative digital transformation solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bill Williams
Chief Executive Officer
Kelley Bergin
Executive Coordinator to CEO and President
Company data provided by crunchbase