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Macy's · 1 week ago

Manager, Business Administration

Boston, MA

Full-time

Onsite

Mid Level

$63K/yr - $105K/yr

3+ years exp

Macy's is a storied retail company that has been part of America's heart for over 160 years. The Manager, Business Administration will lead activities that drive business processes in stores, focusing on staffing, operations, and administrative functions to ensure efficiency and profitability.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Responsibilities

Collaborate with the Store Manager and other Store Leaders to drive overall Store Scorecard results by focusing on hiring and retention strategy, operations, and the shopping environment

Maintain profit through effective staffing, weekend compliance, and controllable expenses

Lead the in-store experience of the hiring process, including corresponding with applicants, interviewing, selecting the best talent, and coaching peers in all aspects of hiring

Interview, hire, train, coach, develop, evaluate, and discipline direct reports

Establish work strategies, manage colleague performance and behavior, and address and resolve complaints

Direct strategies to impact the candidate experience by leading the colleague onboarding process and orientation

Ensure a rapid learning curve, increase engagement of new hires, and reduce turnover rates

Lead the training and successful deployment of all tech and store-wide process initiatives, including annual training

Ensure high levels of adoption, track user experience needs, and align with the Central Team on regular updates to prioritize enhancements

Manage operational activities such as hours utilization, payroll and non-payroll expenses, cash office, and supply inventory

Maximize sales and minimize expenses

Oversee the store’s monthly P&L, including selling cost and average hourly rate compliance

Develop action plans to drive overall store profitability

Strategize with Workforce Central partners on staffing and scheduling solutions to meet customer demand

Maintain and balance staffing to meet targets

Responsible for the overall store shopping environment and cleanliness, including monthly housekeeping audits

Resolve store environment issues and safety concerns in partnership with the Facilities team

Work a flexible retail schedule, including days, evenings, holidays, and weekends

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

In addition to the essential duties mentioned above, other duties may be assigned

Qualification

Operational ManagementRecruitmentRetentionLeadershipTrainingDevelopmentCollaborationCommunicationCustomerTeam Focus

Required

High School diploma or equivalent

3-5 years of management experience in a retail store

Strong leadership skills to manage essential activities and colleagues, including hiring, training, and performance management

Proficiency in managing operational activities, P&L oversight, and developing action plans to drive profitability

Experience in leading the hiring process, onboarding, and retention strategies to reduce turnover and enhance engagement

Expertise in leading training initiatives, ensuring high adoption rates, and aligning with the Central Team on updates

Strong collaboration skills and excellent communication, writing, and presentation abilities

Energetic team member with strong customer service skills and the ability to maintain a clean and safe store environment

Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs

This position requires heavy lifting, constant moving, standing, and reaching with arms and hands

Involves standing for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, and climbing ladders

May involve reaching above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Benefits

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Tuition reimbursement

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)