Lauren's Hope Medical ID Jewelry · 4 days ago
Customer Service Representative - Full-Time, In Office (NKC)
Kansas City, MO
Full-time
Onsite
Entry Level
1+ years expLauren's Hope Medical ID Jewelry is an award-winning e-commerce retailer specializing in customized medical ID jewelry. They are seeking a full-time Customer Service Representative to provide customer care through various channels and assist customers in selecting and purchasing products.
JewelryMedical Device
Responsibilities
Provide customer care via inbound phone calls, email, live chat, and text
Assist customers in selecting, customizing, and purchasing products
Recommend additional products to enhance the customer experience
Resolve customer concerns and create positive resolutions
Collaborate across departments to ensure exceptional customer service
Accurately process and track orders using company systems
Cross-train to support additional business processes as needed
Qualification
Required
Minimum of 1 year in customer service, customer care, or call center (phone-based preferred)
Strong verbal and written communication skills
Proficient in Google Workspace (Gmail, Gcal, Drive, Sheets, Docs, etc.)
Excellent grammar, spelling, and typing accuracy for fast-paced email and chat responses
Ability to multi-task, problem-solve, and stay organized in a fast-paced environment
Positive, team-oriented attitude
Benefits
Competitive pay
Medical, dental, vision, and 401(k) plan
Paid time off
Employee discounts on Lauren’s Hope products
Company
Lauren's Hope Medical ID Jewelry
Since 2001, we have focused on helping people live safer lives and providing peace of mind by designing, producing, and selling high quality medical alert jewelry our customers are proud to wear.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
LeAnn Carlson
Owner, CEO
Company data provided by crunchbase