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NEOGOV · 1 day ago

Vocational Trainee

Susanville

Full-time

Onsite

New Grad

$17.94/hr - $23.57/hr

NEOGOV is involved in public assistance and social service programs, and they are seeking a Vocational Trainee to provide clerical support and assist clients. The role involves working under close supervision to perform a variety of duties that support the program and client needs.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Provides courteous, high quality service to those contacted in the course of work using the principles of effective customer service

Performs routine clerical duties such as answering phone calls, sorting and maintaining filing systems; posting outgoing mail and delivering incoming mail; processing documents; and performing receptionist functions using standard office equipment

Refers specific or complex questions received in person or by phone to the appropriate staff member

Reads complex laws, policies, or procedures for comprehension and relevance to daily tasks; adheres to Federal, State, and agency regulations in providing assistance to clients; and maintains confidentiality of protected information

Transports or accompanies adults and/or children to and from meetings, appointments, court activities, employment interviews, and other activities in the community that support overall client health and well-being

Assists clients in filling out appropriate applications or directs them to appropriate phone numbers to call to obtain community resources

Enters actions taken in support of client care and observations on the physical or psychosocial condition of client in appropriate databases/files and/or activity logs for tracking and access by all involved staff

Identifies emergency situations and refers clients to departmental or community services for emergency food, shelter, and clothing needs

Supervises routine, court ordered visits between parents, relatives, and children and provides updates to the case worker

Learns and complies with all County equipment and safety policies and procedures and California Occupational Safety and Health Administration (Cal OSHA) rules and regulations

Provides verbal reports to lead case workers or supervisors to update them regarding client's condition or care provided

Participates in external training or conferences to learn or improve upon activities conducted in work activities of the assigned department

Researches potential services available to program clients in their communities

Explains rules, regulations, policies, and procedures to clarify department functions to others

Under Social Worker guidance, provides information and available resources on sensitive topics such as substance abuse, family planning, or counseling services to help the community seek assistance without department intervention

Consults with supervisor or other agency staff if client does not seem to be progressing on an interdisciplinary treatment plan; reports client's non-compliance with self-sufficiency plans and reasons to caseworker or supervisor; consults with supervisor on clients who may need emergency assistance when needed

Prepares standardized documents or form letters to send to clients or other agency personnel

Provides child care while caregivers are attending vocational classes, job interviews, counseling, or meeting with social services staff

Learns and explains departmental and community programs and resources at organized events to establish community awareness

Performs related duties as assigned

Qualification

Customer serviceBasic computer operationEffective communicationConfidentialityTeamworkOrganizational skillsClerical dutiesBasic math skillsTime managementAdaptability

Required

Basic computer operation and programs (e.g. Word, Excel, PowerPoint, Outlook, etc.) to perform work activities properly and efficiently

Telephone etiquette when taking and receiving phone calls

Effective customer service principles and techniques

Modern office equipment including multi-line phones, copiers, scanners, and/or fax machines

Correct English grammar, punctuation, and spelling to communicate effectively

Filing methods to organize and manage large amounts of information

Maintain confidentiality of client and departmental information encountered in the performance of all works tasks and responsibilities

Utilize a computer to perform basic functions (e.g. compose documents, conduct internet research, email, etc.)

Work effectively in a team environment

Organize work and set priorities to complete assignments in a timely manner and manage one's own time to complete work independently

Treat all those contacted in the course of work in a courteous, patient, and professional manner

Establish rapport and make the client feel safe; maintain professional boundaries with clients

Communicate effectively with individuals of diverse socio-economic and cultural backgrounds, as well as, individuals representing a wide diversity of ethnicities, cultures, opinions, and beliefs

Deal effectively with clients of various ages including those with physical, developmental, and/or emotional difficulties

Learn from on-the-job training

Work effectively when faced with frequent interruptions

Listen to what others are saying and ask questions as appropriate

Recognize and work within the scope of given authority

Adapt to ongoing procedural and technological changes

Be patient, tactful, and diplomatic when discussing sensitive or emotional issues

Maintain composure during emotionally stressful situations

Speak using proper sentence structure and vocabulary to communicate with others effectively; verbally explain difficult concepts, such as regulations and procedures, to clients in easily understood language and terms

Maintain accurate and detailed records/notes/logs and a paper filing system of client or department information

Establish and maintain effective working relationships and communicate effectively with professionals contacted within and outside of the department

Recognize subtle changes in behavior indicating hostility or aggression and respond accordingly; be socially perceptive and understand why others may react as they do

Coordinate work with other paraprofessional and professional staff members

Clearly and accurately communicate information and ideas in writing with correct English grammar, punctuation, and spelling; write clear, accurate and reports

Type/keyboard with sufficient speed and accuracy to complete office tasks in an efficient manner

Remain up-to-date on multiple cases with frequent updates or changes

Verbally explain difficult concepts, such as regulations and procedures, to clients in easily understood language and terms

Awareness and sensitivity to feelings, attitudes and trends in the community

Ability to read and understand various work-related documents (e.g. memos, letters, reports, etc.)

Take initiative to provide the most effective service possible within established guidelines and parameters

Make basic mathematical calculations including addition, subtraction, multiplication, and division