Chenega Corporation ยท 2 days ago
Mid-Level Help Desk Technician
Warner Robins, GA
Full-time
Onsite
Mid Level
3+ years expChenega Corporation is a company focused on supporting large-scale government operations through advanced technology solutions. They are seeking a Mid-Level Help Desk Technician to provide expert IT support, manage help desk requests, and ensure a high level of customer satisfaction.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Manage and track help desk requests about application, networking, and system problems and issues
Maintain a high level of customer satisfaction and respond with the appropriate level of urgency to user problems
Manage end-user equipment, including but not limited to laptop imaging, scheduling replacement hardware installation, and hardware upgrades
Provide all aspects of Help Desk support services. This includes, but is not limited to, ensuring the following actions are completed:
Field incoming help requests from end-users via in-person communication and e-mail in a courteous manner
Document, track, and monitor problems to ensure a timely resolution
Assign username, password, and access right permissions for multiple proprietary applications, as well as client software
Provide user support for Video Teleconference (VTCs), account management, patching, and vulnerability management support, inventory, asset management, and tracking
Support software/hardware on peripheral network equipment such as meeting room cameras, microphones, speakers, scanners, copiers, printers, monitors, etc
Perform regularly scheduled preventive maintenance of the systems and peripherals
Identify, diagnose, and resolve problems for users on software and hardware, LAN and WAN, VPN, the Internet, and new computer technology
Correct application issues, solve network and security problems, and identify common PC software and hardware problems
Other duties as assigned
Qualification
Required
High school diploma or GED equivalent required
3+ years of relevant experience required
Windows 10 OS and Windows Server 19 administration experience required
CompTIA Security+ or government-approved equivalent certification
Must be a U.S. citizen or a green card holder
Background Check
Preferred
Bachelor's degree in the technology field preferred
Benefits
Professional development plan
Well-being programs
Company
Chenega Corporation
As the most successful Alaska Native village corporation, Chenega figures prominently in the diverse government services contracting marketplace supporting defense, intelligence, and federal civilian customers.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robb Milne
CFO
Chris Andersen
Chief Development Officer, Military, Intel and Operations Support Strategic Business Unit
Company data provided by crunchbase