Apply on Employer Site

ServiceLink · 2 days ago

Desktop Support Specialist, Information Technology

US-PA-Moon Township

Full-time

Onsite

Entry, Mid Level

2+ years exp

ServiceLink is a leading company in the mortgage industry seeking a customer service oriented Desktop Support Specialist. The role involves providing support and services to desktop users, including installation and configuration of PCs and laptops, diagnosing end-user problems, and maintaining LAN/WAN infrastructure.

Asset ManagementFinancial ServicesInsurance

No H1B

Responsibilities

Install and configure all new PCs and laptops

Perform hardware and software break / fix work including but not limited to upgrades

Develop expert understanding of PC hardware, software, internal software and associated technologies

Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution

Execute planned and unplanned infrastructure downtime activities as required

Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis

Monitor the infrastructure to identify/resolve issues

Respond to escalated end-user issues

Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment

Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance

Moves employee equipment

Organizes and maintains equipment inventory levels

Analyzes and evaluates PC hardware and software

Responsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers

Assists with purchase order activity

Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds

Provides support utilizing all available tools including remote control technologies

Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required

Understudies one or more infrastructure technology disciplines

Grasps concepts and develops skill-set

Applies learning on a supervised basis

All other duties as assigned

Qualification

Windows 11Mac OS XOffice 365PC hardwareA+ certificationIOSAndroidCustomer serviceAnalytical skillsMultitaskingFast-paced productivityProblem-solvingDetail orientedTeam collaboration

Required

2 to 3 years of relevant technical work experience

Effective problem solving skills

The ability to multi-task

Outstanding customer service skills

Installs and configures all new PCs and laptops

Performs hardware and software break / fix work including but not limited to upgrades

Develops expert understanding of PC hardware, software, internal software and associated technologies

Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution

Executes planned and unplanned infrastructure downtime activities as required