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Cint · 1 day ago

Director, Customer Success

United States

Full-time

Remote

Lead/Staff, Director/Executive

$135K/yr - $150K/yr

5+ years exp

Cint is a global software leader in technology-enabled insights, and they are seeking a Director of Customer Success to manage and mentor a team of Customer Success Managers. The role focuses on client retention, satisfaction, and revenue growth within Cint's market research platforms, driving strategy and collaborating cross-functionally to ensure client goals are met.

AnalyticsBig DataBusiness DevelopmentMarket ResearchSoftware

Responsibilities

Lead, coach, and develop Customer Success Managers (CSMs), setting performance goals and ensuring team effectiveness

Develop and implement strategies to maximize client adoption, satisfaction, and retention using Cint's ResTech platforms

Build strategic, trusted-advisor relationships with key accounts, acting as an escalation point for complex issues

Analyze customer usage, performance metrics, and trends to provide insights, generate reports, and inform strategy

Work with Sales, Product, and Support teams to advocate for customer needs and drive product improvements

Identify opportunities for account growth, renewals, and upsells by understanding client business needs

Standardize and scale best practices for team operations and client onboarding

Qualification

Customer SuccessSaaSData AnalysisCRM SoftwareAPI IntegrationsMarket Research FamiliarityRelationship BuildingStrategic ThinkingProblem SolvingPresentation Skills