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University of South Florida · 3 days ago

Walk Up Desk Technician

St. Petersburg, FL

Full-time

Onsite

Entry Level

$15.50/hr - $15.50/hr

1+ years exp

The University of South Florida is a Preeminent State Research University located in the vibrant Tampa Bay region. They are seeking a Walk Up Desk Technician to provide Level I Service Desk support for hardware, software, and end-user inquiries primarily in-person at the walk-up desk location.

EducationTrainingUniversities

No H1B

Responsibilities

Provide Level I Service Desk support for hardware, software, and end-user inquiries. Interactions with our customers will be primarily in-person at our walk-up desk location. However, providing customer support via phone, chat, and email may also be required

Create and manage trouble tickets using IT Service Management ticketing system

Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case

Support system software used by the USF community and affiliates residing on local user PC’s, smart phones, tablets, servers, and networked devices

Perform basic hardware and software troubleshooting

Assist clients with printing issues at our Walk-Up locations

Assist customers with USF ID Card requests, submissions, problems, questions

Disperse USF ID Cards when needed

This position will need to perform the duties listed in-person at our walk-up desk

Qualification

Technical support experienceWindows OSMac OS XTroubleshooting skillsCustomer service experienceComputer systemsEmpathyDe-escalationApple mobile devicesAndroid mobile devicesTechnical documentationAdaptabilityCritical thinkingTime managementTeamworkCommunication skills

Required

This position requires a high school diploma, or equivalent, with one year of experience providing technical support to end users. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience