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Crate and Barrel · 5 days ago

Senior End User Support Engineer

Northbrook, IL

Full-time

Onsite

Senior Level

5+ years exp

Crate and Barrel is a company focused on enhancing the end user experience through technology solutions. The Senior End User Support Engineer is responsible for the analysis, design, implementation, and operation of Device Management, Technology Asset Management, and Virtual Desktop Infrastructure, while collaborating with various teams to optimize operations and drive automation.

Retail

H1B Sponsor Likely

Responsibilities

Act as the primary engineer and Level 3 support for MDM, VDI, and TAM tools and processes through ticket resolution, incident response, and alert monitoring

Partner with other technical administrators and business partners to administer our technology in a way that empowers our internal customers' business needs

Participate, coordinate, and execute projects. Provide operational and project status reports. Advise of risk or blockers to success. Act as a knowledge matter expert for tools and processes owned by the Digital Workplace team when consulting in working groups or participating in projects

Contribute to product selection activities to find and recommend products that meet organizational requirements. Present pros and cons of each solution and recommendations

Analyze and Optimize Existing Deployments – Seek and present ways in which we can minimize costs, reduce overlap, reduce management cycles, and enhance capabilities (e.g. printer support contracts, compare support vendors for break fix/deployment)

Script and automate administrative tasks. Leverage knowledge of scripting and programming to use various languages and techniques to integrate products, increase capabilities, and ease administration

Create and maintain knowledge base documentation for use by the Digital Workplace, End User Support, and Service and Operations Desk team members

Provide technical training to Service Desk, Operations teams, and relevant parties

When necessary, provide after hours, weekend and holiday support

Qualification

Device ManagementVirtual Desktop InfrastructureTechnology Asset ManagementScripting languagesEnd User Collaboration toolsDevOps pipelinesAPIsSSOMFA toolsAttention to detailInterpersonal skillsEffective communicationCollaboration skills

Required

Technical expert in End User Computing technologies including Device Management (Workspace ONE, Intune, Jamf, or SCCM), Technology Asset Management (e.g. Axonius, Jira Insight), and Virtual Desktop Infrastructure (e.g. Citrix, Horizon, Azure Virtual Desktop)

Technical expert in device management practices for all applicable platforms (Windows, macOS, iOS, Android)

Strong understanding of End User Collaboration tools (e.g. o365, Google Workspace, Slack)

Strong experience working with common Scripting languages (python, PowerShell, Bash)

Experience working with DevOps pipelines for deploying and managing VDI environments (e.g. Terraform and Azure Devops Pipeline)

Understanding of and experience working and interacting with APIs

Working knowledge of SSO and MFA tools (e.g. Okta, DUO, EntraID)

Ability to work autonomously with minimal supervision

Strong attention to detail and interpersonal skills

Ability to write and present information and documentation effectively

Strong ability to manage multiple issues at once

Ability to collaborate with technical peers across a highly dispersed work environment

Communicate effectively and efficiently with all company associates and business units including executive leadership

Maintain awareness of industry best practices and partner with management to ensure these are applied appropriately

Preferred

5+ years experience architecting or engineering End User Computing Technologies

Bachelor's Degree in a Technical field or equivalent experience preferred

Technical expert in the end user technology space

Company

Crate and Barrel

Glassdoor3.3

At Crate & Barrel, we help people build a home with purpose.

Founded in 1962

Northbrook, IL, US

5001-10000 employees

http://www.crateandbarrel.com

H1B Sponsorship

Crate and Barrel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (5)

2023 (4)

2022 (10)

2021 (5)

2020 (5)