Customer Service - Merchant Premium Support jobs in United States
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Uber · 1 week ago

Customer Service - Merchant Premium Support

positionChicago, IL
timeFull-time
remoteOnsite
seniorityEntry Level
money$23.50/hr - $23.50/hr
date1+ years exp

Uber is a leading technology company that provides ride-sharing and food delivery services. They are seeking a Customer Service - Merchant Premium Support representative to deliver high-quality customer support and satisfaction while addressing complex customer issues and providing both phone and ticket-based support.

LogisticsMobile AppsRide SharingSoftwareTransportation
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H1B Sponsor Likelynote

Responsibilities

Demonstrate empathy while solving customer concerns
Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business, inbound and outbound phone support
Work on both phone and ticket-based cases, if relevant, and resolve escalations
May perform root cause analysis and present findings
Highlight common ticket types / issues to Team Lead

Qualification

Customer service experienceRelationship managementDeescalation managementEmpathyProactive support

Required

FOR INTERNALS: At least 6 months of experience in retail, hospitality, or customer service in-person or contact center environment
FOR EXTERNALS: At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment
Comfortable operating in multiple modalities

Preferred

Relationship management
Deescalation/conflict management
Proactive support

Benefits

Bonus program
Various benefits

Company

Uber

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Glassdoor3.9
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Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
dateFounded in 2009
location
San Francisco, California, USA
people-size10001+ employees
web-link
http://www.uber.com

H1B Sponsorship

Uber has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)

Funding

Current Stage
Public Company
Total Funding
$35.56B
Key Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B

Leadership Team

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Dara Khosrowshahi
CEO
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Prashanth Mahendra -Rajah
Chief Financial Officer
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Recent News

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Company data provided by crunchbase