Wells Fargo ยท 1 day ago
Senior Commercial Loan Servicing Specialist
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
4+ years expWells Fargo is seeking a Senior Commercial Loan Servicing Specialist in Agency Services as a part of the Commercial Banking Operations Division. The role involves leading servicing activities for commercial products, ensuring compliance, and resolving customer service issues while collaborating with various teams.
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Responsibilities
Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Serve as an escalation point in the resolution of client issues
Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
Identify activities of the team to ensure conformity with established procedures
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
Qualification
Required
4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
Exposure to Commercial Loan Credit Agreements
Loan IQ (LIQ) or equivalent Experience
Exposure to and/or experience in Syndication/Participation, trades, and foreign loan originations
Knowledge of loan documentation; construction loan budget monitoring experience; and title work experience
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Excellent verbal, written, and interpersonal communication skills
Ability to effectively resolve problems and conflicts at the immediate and root-cause levels
Ability to work effectively, as well as independently, in a team environment
Ability to work in a fast-paced deadline driven environment
Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-01-08
The Real Deal
2026-01-08
2026-01-07
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