Dayton Freight · 1 day ago
Corporate Customer Service Representative (Full-Time)
Dayton, OH
Full-time
Onsite
New Grad, Entry LevelDayton Freight is a stable and growing organization seeking a Corporate Customer Service Representative to assist both internal and external customers with various inquiries. The role involves handling customer requests related to freight services, providing timely support, and maintaining professional relationships with customers and employees.
FarmingLandscapingWholesale
Responsibilities
Assist callers in a timely manner
Handle customer admin from a variety of resources including calls, service center questions, faxes, and queue email requests
Promptly reply to messages in the group voicemails
Provide break, lunch and vacation support for the Reception position
Work in a team setting to efficiently and effectively answer group calls and emails
Provide feedback on potential process improvements or recommendations to improve or streamline customer requests
Accurately, professionally and efficiently address a wide variety of customer requests that include but are not limited to the following:
Tracing shipments, ETA’s, delivery notifications
Schedule pickups
Image Documents
Website Questions
Guaranteed service questions/assistance
Freight bill questions and corrections
Maintain a friendly, efficient, and professional working relationship with all customers and employees
Work with and support all aspects of our partnership business
Follow Company procedures at all times
Publicly support the mission, vision, and values of Dayton Freight Lines
Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed
Handle other daily admin requirements as assigned
Qualification
Required
Skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has excellent attention to detail
Experience with handling a high volume of phone calls
Exceptional communication and customer service skills
Benefits
Stable and growing organization
Quick advancement
Customized training program
Professional, positive and people-centered work environment
Modern facilities
Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
Paid holidays (8); paid vacation and personal days
Company
Dayton Freight
“The mission of Dayton Freight Lines, Inc. is to be the recognized leader in providing high quality regional LTL transportation services.
Founded in 1963
5,001-10,000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase