EMCOR Group, Inc. · 2 weeks ago
Commercial Director of Operations - HVAC
US-AZ-Phoenix
Full-time
Onsite
Director/Executive
15+ years expEMCOR Group, Inc. is a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure. They are seeking a Commercial Director of Operations to oversee and enhance daily operations, manage department efficiencies, and drive a customer-centric culture within the organization.
ConstructionHardware
Responsibilities
Organize, observe, and oversee the implementation of daily operations of the entire business, including Service, Retrofit, Automation, Sales, and Warehouse
Observations and recommendations to be taken to the Management team to initiate a platform for collective discussion, obtaining collective ideas for areas of improvement and ways to implement said areas
Upon agreement and buy-in from the Management Team, the Director of Operations will take the lead in driving such changes and modifications with the help of the Department Managers in enforcing such changes and modifications
Ensure business is well coordinated and productive by managing its procedures and assisting department managers in coaching people
Recruiting and talent acquisition for all areas of the business. Collaborate with department managers and proactively identify future hiring needs
Evaluate process and procedures in all areas of the business and the overall efficiency of business according to organizational objectives and deliver improvement recommendations to management team
Work with Department managers to implement processes and procedures to ensure timeliness, efficiency of product and deliverables, profitability and overall customer satisfaction
Cultivate positivity and a culture of teamwork
Conduit of communication and Liaison between department managers and key department personnel to make decisions for operational activities and set strategic goals
Oversee, plan and monitor the day-to-day running of business operations to ensure smooth progress, but avoid getting into the weeds on any issue. Focus on working on the business and not in the business
Work with Department Managers to create a one- and three-year business plan. Small plans for each department, and one full business plan for the branch that detail the department’s current position and plans for future growth
Observe staff from all departments and provide constructive feedback to departments managers
Responsible for emphasizing, driving and implementing a culture that is centered on the Customer Experience
Drive ideas and initiatives for growth, profitability and customer retention
Manage relationships/agreements with external partners/vendors
Manage procurement processes and coordinate material and resource allocation
Oversee Warehouse Management personnel and assist in implementing processes and procedures to ensure efficient, LEAN warehouse inventory practices, tool and inventory tracking and other efficient measures
Evaluate overall performance by gathering, analyzing and interpreting data and metrics. Utilize Microsoft office suites, including CRM to track data
Build Branch QA/QC program with Standard Operating Procedures for each department. Manage quality process
Builds and maintains relationships with customers through client meetings, site visits, phone calls, and other channels
Oversee Service Manager and Service Operations Manager
Ensure associate growth and development through mentoring and training
Approve PM Service Contracts – Mentor Service Manager and Service Operations Manager
Approve PM renewals – Mentor Service Manager and Service Operations Manager
Meets with Service Operations Manager to discuss Open Work Order Report Inefficiencies
Meets with Service Operations Manager to discuss Open PM Report Inefficiencies
Monitors Service department KPI’s include billable hours, gross margin, revenue, contract performance and P-card truck stock expenditures
Qualification
Required
Bachelor's degree in business administration or organizational leadership
15+ years' experience in HVAC commercial service or related field
8+ years P&L responsibility
Must have a keen attention to detail and the flexibility to work with different aspects of a business
Experience supervising, coaching and developing staff
Financial acumen, inclusive of cost modeling for sales proposals
A good working knowledge of many sides of the business including Service, Sales and Retrofit
Preferred
Master's degree in business administration or management and leadership
Benefits
Medical
Dental
Vision coverage
Health savings and flexible spending accounts
Life insurance
Disability
A 401(k) Savings Plan
College Coach
Employee assistance program
Company
EMCOR Group, Inc.
A Fortune 500® company and a member of the S&P 500, EMCOR Group, Inc.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-01-05IPO
Leadership Team
Anthony Guzzi
President and CEO
David Copley
VP Safety & Quality Management
Recent News
Business Wire
2025-12-18
Benzinga.com
2025-12-13
2025-12-01
Company data provided by crunchbase