RS · 1 day ago
AR Supervisor
Fort Worth, TX
Full-time
Onsite
Mid Level
3+ years expRS Group is a digital destination for product and service solutions in the industrial design and maintenance sectors. The AR Supervisor for Government Accounts will oversee AR Analysts, ensuring effective workflow, resolving customer inquiries, and leading customer-focused initiatives to enhance operational excellence.
Wholesale
Responsibilities
Investigates and resolves customer payment discrepancies, disputes, and inquiries in a timely and professional manner
Initiates and manages corrective actions related to billing errors, and customer complaints impacting receivables
Serves as the primary liaison with internal and external auditors regarding AR processes, documentation, and compliance related to Government Accounts
Updates and maintains the RS Americas AR documentation system, ensuring accuracy and accessibility of financial records
Oversees the RS Americas records system related to accounts receivable, including aging reports, payment history, and audit trails
Acts as backup for his/her team during absences, ensuring continuity of operations
Supervises, trains, and mentors AR Analysts, ensuring adherence to best practices and continuous improvement in receivables management
Analyzes AR metrics and dashboards to support monthly financial reviews and cash flow forecasting
Maintains and improves work instructions and procedures for invoicing, collections, and dispute resolution in alignment with ISO and company standards associated with Government Accounts
Act as a point of contact for escalations and resolution of complex cases that need to be resolved with other Support Areas inside the Company
Participate/provide input for meetings/sessions with Sales to resolve disputed cases and give follow-up on progress of open items/actions
Proactively participate in continuous improvement projects that will allow the Company to enhance AR processes
Find root causes of opportunities in Order to Cash processes and work with other Support Areas to improve them
Act as a Subject Matter Expert (SME) for training purposes and new employee’s onboarding specific to Government Accounts
Assists in hiring and termination of AR Analysts employees
Organizes and oversees the schedules and work of assigned staff
Assist with time management (approvals/denials of PTO requests, bi-weekly timecard approvals, schedules, etc.) of team in time keeping system
Conducts performance evaluations that are timely and constructive
Effectively train staff to the processes, service and core requirements of the job
Coach staff to support them in achieving the service expectations for their role
Process auditing of staff to ensure compliance with work processes are being adhered to
Identify and resolve department process exceptions
Monitor workloads within their designated area, ensuring there’s effective flow for quick, accurate and timely transactions. Resolving issues and reporting concerns to the appropriate person (manager or other departments), as well as identifying improvement opportunities and other necessary tasks to maintain workflow
Expertly perform the core AR tasks within the department, to support the achieving of the departments purpose, productivity, quality and service goals
Championing a service excellence belief, striving to make work easy for our customers. Both internally and externally
Resolving customer issues: both in the moment and working cross-functionally to close the loop and fix issues at root cause: through direct work or coordinating activity with other departments – regarding product issues, shipping problems, payment issues, and more
Qualification
Required
Proven experience as a Collections Specialist or in a similar role (3-4 years)
Strong understanding of order to cash processes
Excellent verbal and written communication skills
Ability to handle difficult conversations and negotiate effectively
Proven experience with Collections Management tools
Preferred
Bachelor's degree in finance, Accounting, Business Administration, or related field preferred
Proficiency in Microsoft Office Suite, especially Excel
Experience with accounting software and databases (SAP)
High level of accuracy and attention to detail
Strong organizational and time-management skills
Company
We are a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.
5001-10000 employees
H1B Sponsorship
RS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Barbara Oelschläger
HR Business Partner DACH
Recent News
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