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CDW · 2 days ago

Sales Operations Representative, Federal

Illinois, United States

Full-time

Onsite

Entry Level

$40K/yr - $56K/yr

2+ years exp

CDW is a leading multi-brand provider of information technology solutions to various sectors, including business and government. They are seeking a Sales Operations Representative to enhance the productivity of Account Managers by providing operational order management support and engaging with external customers for order updates and quotes.

AnalyticsArtificial Intelligence (AI)Cyber SecurityGraphic DesignHardwareInformation TechnologySoftware

Responsibilities

Provide operational assistance to account managers, and field sales coworkers with quote creation and order processing

Provide consistent status updates for orders, quotes, or other requests to sales coworkers

Directly interact with customers to provide order status updates, quotes or other requests as needed to provide exception customer outcomes

Ability to assist with basic CDW and Partner badged services requests through Agiloft and Synapse (Changepoint). Prepare and distribute product configurations and customer quotes utilizing online tools and CDW resources

Promptly process orders via SPS and AS400 systems

Web order processing through the Sales Order Router

Manage bids entry, amend, and win bids in the Bid Router, as needed

Ensure proper purchasing contract(s) and terms are selected upon order entry

Maintain sales order routers and sales order manager screens

Ensure all started tasks are seen through to completion

Facilitate and follow up on Customer Relations/ServiceNow requests to ensure frictionless order flow experience for customers, and sales coworkers

Provide daily maintenance of operational assistance to release orders on hold in the Sales Order Manager and Sales Order Router

Understand how to do configuration based on best practice standards in regard to configuring hardware accurately and properly

Attend all sales teams' meetings and huddles via phone, Webex, or in person to further build relationships with sales team

Understand and maintain in depth knowledge of relevant products, promotions, and announcements

Utilize internal and external training opportunities to continually develop product knowledge and sales skills

Complete Partner Product accreditation to further advance skillsets in solutions and services sales

Build trusted working relationships with account manager(s) to ensure seamless working relationship and deliver a OneCDW customer experience

Proactively provide pertinent information to client(s) and account manager(s)

Develop good working relationships with internal departments

Have a high sense of urgency to go above and beyond to provide extraordinary customer experience

Qualification

Microsoft OutlookMicrosoft ExcelSales Order ManagementCustomer ServiceAgiloft KnowledgeAS400 KnowledgeSPS KnowledgeSales ExperienceCisco CertificationCommunication SkillsOrganizational SkillsProblem-Solving SkillsInterpersonal Skills