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SiteOne Landscape Supply · 1 day ago

Key Account Manager

Norfolk, VA

Full-time

Onsite

Mid Level

3+ years exp

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. The Key Account Manager plays an integral role in the sales organization by developing relationships with important customers to grow new business within these accounts and manage a book of business consisting of existing SiteOne accounts.

AgricultureReal Estate

Responsibilities

Manage a book of business consisting of existing SiteOne accounts. The book of business will typically range from 40 to 60 accounts (min. $3 million total)

Aggressively seek out new business with current accounts. The focus is to expand margin dollars in existing lines of business or to expand SiteOne presence in new lines of business

Develop deep and lasting relationships with key account personnel

Ensure that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program

Grow minimum of $100k GM$ growth year over year

Use SiteOne Territory Alignment tools to prioritize and target key accounts

Maintain high level of customer satisfaction with assigned accounts

Work and communicate effectively with all relevant SiteOne resources including Sales Support Representatives, Line of Business Specialists, and store associates

Leverage solution focused sales tools and processes to maximize growth with assigned accounts

Report progress against opportunities to share verifiable outcomes

Facilitate the placement of customer orders and monitors fulfillment process

Maintain appropriate professional and technical knowledge

Resolve customer complaints by investigating problems and developing solutions

Work with Business Development Manager or store personnel to effectively transition key accounts

Qualification

Key account salesGreen industry experienceSolution selling techniquesSales cycle knowledgeCustomer relationship buildingSalesOperations planningProfessional presentation skillsConflict resolutionDecision making

Required

3+ years of experience in key account sales

Proven ability to build strong relationships with clients to effectively grow sales, negotiate deals, resolve conflict, and provide service that leads to stellar customer satisfaction

Knowledge of sales cycle and solution selling techniques

Proven approach to access decision makers at client organizations

Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation and communication skills

Ability to think quickly and make decisions

Understanding of sales and operations planning processes, statistical demand forecasting and integration of supply and demand plans

High school diploma or equivalent required