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NEOGOV · 1 week ago

Services Support Assistant III

Susanville

Full-time

Onsite

Entry, Mid Level

$21.50/hr - $28.34/hr

2+ years exp

NEOGOV is seeking a Services Support Assistant III to operate automated systems and perform complex program support functions for the Lassen County Community Social Services. The role includes data entry, managing workloads, and providing technical assistance to staff, ensuring efficient administrative support for departmental programs.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Performs data entry transactions for case management, aid authorization, imaging and/or statistical data maintenance

Operates a variety of operating systems, software, or related equipment to support a department's programs, services, and administrative functions

As lead-worker, prioritizes and manages workload distribution; acts as technical resource on more difficult problems or specialized issues; monitors quality and timeliness of unit work; identifies and provides individual instruction to co-workers for work deficiencies; provides feedback to supervisor as requested

Maintains files, writes or revises procedures and may generate reports and documents using system resources

Reviews and reconciles system information (MEDS, C-IV, CWS/CMS, CMIPS, or other automated system); assesses and updates records; or takes corrective action or may direct others to take corrective action as appropriate

Researches procedures, regulations, and/or technical materials as necessary

Uses manuals, utilization guides, and All County Letters (ACL) System Change Requests (SCR), etc. to review upcoming changes to regulations, programs and systems to keep knowledge current

Identifies the impacts of changes to automated systems and provides recommendations regarding changes; prepares information to inform users of changes or additions

Troubleshoots problems with individual records, cases or participants by applying rules and regulations; provides information and interacts with case workers to correct issues or coordinates with the help desk to solve problems

Coordinates with department supervisors and management in producing and maintaining files, information systems, and composing and creating reports

Performs a variety of complex administrative, office support and para-professional functions

Gathers data, conducts surveys, and prepares reports and develops training materials for system users; creates complex spreadsheets, report formats, forms, and record maintenance systems; may also prepare graphics for presentations and studies

Responds to a variety of public, staff, and management inquiries, providing the requisite information, or referring the requests to supervisory and staff as appropriate

Attends meetings and represents the department at meetings with other departments and agencies for information sharing, system improvements and implementation of changes

Assists in special projects designated by the department management

Performs related duties as assigned

Qualification

Statewide automated systemsData entryReport writingMS OfficeTechnical resourceTraining skillsTime managementProblem-solvingCommunication skillsOrganizational skills

Required

One (1) year of full-time experience performing duties of a Services Support Assistant II

Three (3) years of full-time experience performing financial or statistical recordkeeping; or producing a variety of work products using a statewide automated system or software applications

Successful completion of thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university; AND Two (2) years of full-time experience performing financial or statistical recordkeeping; or producing a variety of work products using a statewide automated system or software applications

Knowledge of personal computer operating systems, software, (MS Office, etc.) and related equipment

Knowledge of statewide automated systems (C-IV, MEDS, CWS/CMS, CMIPS, etc.)

Knowledge of department programs, functions and objectives

Knowledge of legislation, rules, regulations, policies and procedures related to multiple public assistance programs and related case administration techniques

Knowledge of work methods and techniques used by program staff

Knowledge of methods and techniques used in researching, proofing, evaluating, gathering, organizing, and arranging data

Knowledge of report writing and proper format and style

Knowledge of effective methods of training and presentations skills

Knowledge of record keeping and time-management practices and procedures

Knowledge of modern office practices and procedures

Knowledge of correct English usage, spelling, grammar, and punctuation

Knowledge of basic arithmetic

Ability to understand and carry out oral and written instructions

Ability to exercise sound and independent judgment in determining and selecting appropriate processes, alternatives, forms and desired actions within established work practices, procedures and commonly used regulations

Ability to learn and perform assigned tasks and routines

Ability to learn and develop skills with the more advanced and complex capabilities of computer software programs or automated systems

Ability to evaluate and interpret information using an automated system and troubleshoot identified problems

Ability to prepare a variety of reports, correspondence, documents, statistical data, graphs, and charts using a computer and software packages

Ability to provide training and assistance for others in using assigned systems or software

Ability to read and understand detailed and complicated instructions

Ability to understand, interpret and apply rules and regulations; determine the impact of regulations on local operations and systems

Ability to organize work schedules and budget time efficiently

Ability to work productively under time pressure and with interruptions

Ability to exercise tact when dealing with others

Ability to establish and maintain cooperative working relationships with those contacted in the course of work