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Crate and Barrel · 1 day ago

District Leader

Northbrook, IL

Full-time

Onsite

Senior Level

5+ years exp

Crate and Barrel is seeking a District Leader who will inspire and empower store teams to drive revenue growth while focusing on customer satisfaction. The role involves ensuring brand standards, coaching associates, and providing strategic insights to enhance profitability across the district.

Retail

Responsibilities

Inspire teams to increase sales year over year by ensuring a selling culture, leading and executing a selling focused organization and sales performance incentives

Leverage business acumen, reporting and store visits to assess districts of opportunity, prioritize and determine root causes

Support your teams to problem solve and build solution-based action plans

Bring leadership decisions to life, supporting efforts and initiatives across all business channels

Demonstrate curiosity by understanding feedback from various business channels and customers in order to deliver exceptional customer service

Maintain awareness and strong understanding of the associate talent and expertise in the district in order to leverage skills, training, and mentorship across stores

Set a high bar for exceptional performance and lead performance management standards to ensure strong associates are recognized and that issues are identified, coached and challenged

Be present in stores. Build trust, be approachable and maintain an open door so that associates feel comfortable sharing their feedback. Respond to issues and feedback with urgency and care

Proactively assess the store leadership team, and support the store leader to develop all associates and create a bench for key roles

Maintain an understanding of competitors across your district and anticipate trends and opportunities to increase business

Provide feedback to improve processes and standards and drive profitability with a focus toward innovation and growth

Approach strategy changes and rollouts thoughtfully and anticipate potential issues based on knowledge of your stores and propose solutions to overcome any obstacles

Provide subject matter expertise on store-relevant projects

Partner with the Regional Director and store leaders on strategic decision-making and ongoing feedback for continuous improvement

Qualification

Retail leadership experienceMulti-unit managementBusiness acumenTalent developmentSales performance managementCustomer serviceStrategic planningChange managementProblem solving