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Clifford Chance · 1 day ago

Technology Learning and Development Specialist

Houston, TX

Full-time

Onsite

Mid Level

$90K/yr - $108K/yr

3+ years exp

Clifford Chance is one of the largest international law firms in the world, seeking a Technology Learning & Development Specialist to join their Houston, Texas office. The role involves developing and delivering business-focused technology training to employees across the Americas region, utilizing various training methods including virtual and onsite sessions.

AdviceConsultingLaw EnforcementLegal

Comp. & Benefits

No H1B

Responsibilities

Responsible for delivering business-focused IT training from the course curriculum, as well as developing and delivering additional business-focused training as needed

Deliver new employee induction training within agreed timeframes using web and audio-conferencing solutions to reach multiple offices simultaneously

Provide one-on-one training and coaching to attorneys and business professionals as needed

Collaborate with practice areas to identify skill gaps and determine specific training needs based on new technologies, systems upgrades, or process changes

Develop training materials, visual aids and presentations as needed for specific internal classroom training courses and ensure they are kept up to date

Develop videos and eLearning courses for the next generation of applications aligning with global standards

Create and maintain quick reference guides, knowledge base articles, and tip sheets that support just-in-time learning

Required to test new applications and functionality and provide feedback

Continuously liaise with the Technology L&D Executive Manager to share knowledge on all enhancements to the Firm's services so that training content remains current and accurate, and to ensure that ongoing improvements to training, based on feedback, are implemented

Build and maintain business relationships and teamwork with IT colleagues within the Americas region

Maintain training records within the Firm's LMS for all training sessions delivered within the region

Assist in developing the application knowledge of the local technology teams so they are equipped to help users make better use of the various tools at their disposal

Keep abreast of new training techniques and methods

Conduct regular workshops and training classes on applications and processes

Use analytics from the LMS, training evaluations, and user feedback to refine course content and delivery strategies

Act as a change agent during rollouts of new technologies; partner with IT project teams to create adoption strategies

Support cross-region knowledge sharing by contributing to global training documentation and strategy alignment

Promote accessible, bite-sized learning embedded in daily workflows

Partner with Legal Tech Advisors to promote awareness and adoption of legal technology tools through targeted training initiatives and collaborative learning strategies

Collaborate closely with the New York-based training counterpart to ensure consistent delivery of training initiatives across the Americas, fostering a unified approach while supporting local needs

Align all training activities with the global learning strategy, adapting content to ensure it is relevant and effective for regional audiences

Provide in-person training support in other offices across the region as needed, ensuring seamless knowledge transfer and user enablement

Qualification

Training experienceLegal applications knowledgeInstructional design certificationMicrosoft Office SuiteAdobe CaptivateCamtasiaPublic speakingCommunication skillsCollaboration skillsTime managementOrganizational skillsTeamwork

Required

Minimum of 3 years' classroom or virtual training experience (legal environment required)

High School Degree required

Solid understanding of standard business software including Microsoft Office Suite, Adobe, web browsers and email systems

Strong knowledge of legal applications including document management systems, comparison tools and billing/time recording systems

Strong written and verbal communication skills with the ability to explain technical terms plainly

Strong classroom facilitation, presentation and public speaking skills required

Strong collaboration and interpersonal skills, including patience, tact and the ability to work effectively with both technical and non-technical employees required

Excellent time management and organizational skills, including the ability to prioritize and manage simultaneous deadlines, required

Ability to work in a fast-paced environment

Ability to quickly learn new applications and legal-specific software packages

Ability to work within a team and independently, working methodically to meet deadlines

Ability to build credibility and rapport with employees at all levels of the organization

Proven track record of motivating and inspiring a team to create strong learning outcomes

Working knowledge of learning management systems and web delivery tools

Ability to travel to other firm offices in the region for training delivery, team initiatives and new software rollouts as needed

Ability to work outside the core business hours as needed

Must be independently legally authorized to work in the United States