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Soarin Group · 1 day ago

Cable Technician / Systems Administrator

Dunedin, FL

Full-time

Onsite

Entry, Mid Level

Soarin Group is a fast-growing technology company that helps organizations gain a competitive advantage through people and technology. They are seeking Cable Technicians / Systems Administrators to provide systems administration and infrastructure support, along with telecommunications and customer service. The role involves maintaining servers, supporting client systems, and ensuring customer satisfaction through effective communication.

ConsultingHuman ResourcesInformation Technology

Responsibilities

Provision, install, configure, and maintain servers and supporting infrastructure (hardware and software)

Rebuild and configure systems, services, storage, directories, system settings, and related components in accordance with standards

Develop and maintain installation, configuration, and operational procedures

Apply OS updates, patches, security upgrades, and configure new infrastructure services as needed

Monitor system performance, logs, backups, scheduled jobs, and overall system availability

Conduct regular security monitoring and report potential threats or vulnerabilities

Perform backup, recovery, archival, and data retention procedures to ensure client system integrity

Maintain system standards, documentation, and contribute to continuous improvement of infrastructure practices

Assist customers with support requests by phone, email, and ticketing systems, documenting steps and outcomes thoroughly

Provide on-site support including installation, troubleshooting, and maintenance of telecommunications and network equipment

Install, test, and certify cabling, devices, and communications systems for optimal performance

Maintain accurate inventory of client equipment, including tracking additions, replacements, and removals

Coordinate with senior technical staff and vendors to troubleshoot issues, order equipment, and resolve recurring problems

Escalate issues beyond scope appropriately and ensure complete resolution through follow-up

Diagnose, troubleshoot, and resolve hardware, software, network, telecommunications, and performance issues

Repair or recover systems after failures and coordinate communication with impacted clients

Ensure customer satisfaction through professional communication, clear expectations, and thorough follow-through

Identify and suggest improvements for operational procedures and client support workflows

Qualification

Systems AdministrationInfrastructure SupportTelecommunications SupportTroubleshootingCustomer ServiceDocumentationCommunication Skills

Required