Intercom · 3 hours ago
Relationship Manager, SMB (LATAM)
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$132K/yr - $158K/yr
2+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. As a Small Business Relationship Manager for LATAM, you will play a critical role in driving growth and retention across Intercom’s existing customer base in Latin America.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Own and grow relationships with a portfolio of small business customers across LATAM, driving revenue expansion and retention (with Brazil as your largest market)
Partner with customers to understand their local market dynamics, business challenges, and growth goals, then position Intercom solutions to meet those needs
Develop and execute strategic territory plans that identify upsell, cross-sell, and expansion opportunities across accounts and business units
Build strong executive and day-to-day relationships, adapting your approach to regional buying processes and cultural nuances
Maintain accurate pipeline forecasting and account plans while managing a high-volume book of business
Collaborate closely with Marketing, Product, and Customer Success teams by sharing customer insights and regional feedback to influence go-to-market and product decisions
Track and report on key metrics related to customer growth, retention, and product adoption across LATAM
Contribute to team development through collaboration, best practice sharing, and mentorship as the region scales
Qualification
Required
2+ years managing a large book of business, approximately 120 accounts, with responsibility for renewals, retention, and expansion
1+ years of SaaS sales experience, ideally in a subscription-based or recurring revenue environment
Experience navigating procurement and commercial processes common in LATAM markets
Proven track record of meeting and exceeding quota in a growth-oriented sales role
Strong written and verbal communication skills, with the ability to clearly articulate value to diverse audiences
Fluency in Portuguese required; ideal to also have fluency in Spanish
Comfort operating in a fast-paced, evolving organization with ambiguity and change
Growth mindset with intellectual curiosity, resilience, and ambition
Ability to build trusted relationships across multiple stakeholders and levels within customer organizations
Demonstrated leadership through influence, collaboration, and contribution to team success
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, Chairman, and Co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase