National Car Rental · 1 day ago
Customer Experience Representative - Nashville International Airport
Nashville, TN
Full-time
Onsite
Entry Level
$21/hr - $21/hr
1+ years expNational Car Rental, part of Enterprise Mobility, is one of the largest and fastest growing automotive rental companies in North America. They are seeking a Customer Experience Representative to provide superior customer service and facilitate the rental process at the Nashville International Airport location.
LeisureRentalTransportation
No H1B
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Qualification
Required
Must be at least 18 years of age
Must have a minimum of 1 year prior customer service experience in a fast-paced environment
Must be able to read, write, and speak English
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Apart from religious observation, must be able to work one of the listed schedules
Benefits
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Company
National Car Rental
National Car Rental is a rental car company that serves the daily rental needs of the frequent airport traveler.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown1997-02-01Acquired
Recent News
2025-10-28
Research and Markets
2025-04-18
2025-04-02
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