Apply on Employer Site

Deloitte · 1 day ago

Account Executive, CRM

Austin, TX

Full-time

Hybrid

Mid Level

$89K/yr - $163K/yr

3+ years exp

Deloitte is a leading professional services firm that empowers organizations to enhance customer relationships through innovative strategies and technologies. The Account Executive will support the strategy and delivery of client marketing and communications programs, focusing on CRM, while managing client expectations and coordinating workflows across teams.

AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management

Growth Opportunities

No H1B

Responsibilities

Become a trusted partner to internal teams and clients, demonstrating a deep understanding of key stakeholder priorities and objectives

Serve as a client-facing project manager, leading discussions, managing expectations, and ensuring alignment across stakeholders

Translate client objectives, requirements, and feedback into clear direction for internal teams and partners

Manage day-to-day coordination of email and direct mail campaign workflows, ensuring deliverables and timelines are met

Support the development of thought leadership, campaign briefs, QBRs, status reports, and project documentation

Facilitate reviews of creative, data, and technical assets to ensure accuracy, consistency, and adherence to channel best practices

Conduct quality assurance checks across campaign components, including email builds, proofs, and direct mail specifications

Partner with analytics team to review performance results and support the development of actionable insights

Coordinate with the technology team to troubleshoot workflow issues, align on data dependencies, and ensure timely and accurate deployment of email and direct mail campaigns

Qualification

CRM campaign managementCRM marketing automationAgile project managementEmail campaign managementDirect mail campaign managementProject documentationCreative asset reviewAgile environment adaptabilityEffective communicationCross-functional coordination

Required

3+ years experience in CRM campaign management, account management, or client services supporting email and/or direct mail programs

2+ years experience working with CRM or marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe)

2+ years experience working within Agile or iterative project environments

2+ years experience managing email and direct mail creative built on modular design systems, reusable templates, or component-based content structures

2+ years experience developing or managing campaign requirements, briefs, or project documentation

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve