ZOLL Medical Corporation · 1 day ago
Customer Support Representative - Remote
United States
Full-time
Remote
Entry, Mid Level
$22/hr - $24/hr
2+ years expZOLL Medical Corporation is dedicated to improving patient outcomes through innovative medical technologies. As a Customer Service & Technical Support Representative, you will support customers, sales reps, and clinicians by handling inquiries and troubleshooting issues related to Itamar Medical products and services.
Health CareMedical DeviceSoftware
Responsibilities
Provide customer service and technical support of all Itamar Medical products and services
Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards
Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies. Inform Customer Service Manager of all unresolved issues
Keep accurate records and document actions and discussions
Understand and educate customers about all Itamar Medical products and services
Retain customers through superior customer service and technical support
Qualification
Required
Bachelor's Degree preferred
Two + years working as a customer support representative/technical support representative
Experience working remotely with space for an 'at-home workstation'
Experience with industry standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL)
Excellent verbal and written skills
Strong analytical and reasoning skills to effectively troubleshoot issues over the phone
Highly organized person with exceptional attention to detail, ability to multi-task and work under pressure
Someone who is a quick learner with the ability to understand a wide range of issues and topics
Ability to work independently but who is excited to be a part of a dynamic team
Patience
Ability to communicate technical issues in a way that is understandable to non-technical customers
Ability to work between the hours of 7:00am and 8:00pm
Employee is continuously required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear (up to 98% of an average 8-hour day)
The employee must occasionally lift or move up to 20 pounds (up to approximately 5% of an average 8-hour day)
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
This job must use ergonomic tools and correct posture along with correct procedures for lifting, bending, squatting, carrying, pulling and reaching
Digital dexterity and hand/eye coordination in operation of office equipment
Ability to speak to and hear customers and/or other employees via phone or in person is required
Body motor skills enough to enable incumbent to move from one office location to another
Company
ZOLL Medical Corporation
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies.
1001-5000 employees
H1B Sponsorship
ZOLL Medical Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (6)
2023 (8)
2022 (8)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Jon Rennert
CEO
Aaron Grossman
Chief Legal Officer
Recent News
Business Wire
2025-12-19
Company data provided by crunchbase