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Momentum · 1 day ago

Mid IT Specialist

Winchester, VA

Full-time

Hybrid

Entry, Mid Level

$55K/yr - $60K/yr

1+ years exp

Momentum is a rapidly growing technology solutions company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The Mid IT Specialist performs IT support duties and related problem-solving using desktop IT support skills, demonstrating good judgment and initiative while working both independently and as part of a team.

Financial ServicesHealth CareInsuranceLife Insurance

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments

Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures

Provide users with information, guidance, and instruction on the use of desktop and portable computer hardware and software

Analyze and assess customer service requests and provide prompt technical solutions

Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products

Prepare progress/status reports and submit them to team leads as required

Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner

Identify and document areas for process improvements

Contact and effectively communicate with users by telephone, electronic communications, or in person

Prepare equipment for reuse or surplus of property actions

Provide technical support for customers assigned to remote locations as required

Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals

Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations

Ability to lift up to 50lbs must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, and push and pull carts loaded with equipment

Qualification

Desktop supportIT troubleshootingCustomer serviceIT certificationsTechnical documentationTeam collaborationProblem-solvingCommunication skills

Required

Demonstrated proficiency in installing, maintaining, and repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers

IT Certifications applicable to desktop and mobile computer support desired

Bachelor's degree in the discipline and one year of experience or 5 years of equivalent experience

TS clearance is required

Experience providing excellent customer service

Company

Momentum

Momentum is a trusted financial services company that forms part of the Momentum Group Limited, a listed company on the Johannesburg Stock Exchange (JSE).

Founded in 1966

Bloemfontein, NA - South Africa, ZAF

10001+ employees