TribolaTech Inc · 1 day ago
Information Technology Operations Manager
San Diego, CA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expTribolaTech Inc is a company specializing in Information Technology Solutions and Outsourcing Services. They are seeking an IT Operations Manager responsible for providing leadership and hands-on support for company-wide production operation initiatives, overseeing production support teams, and ensuring smooth operations of all IT systems.
Information TechnologyOutsourcingStaffing Agency
Responsibilities
Oversee 24x7 production support teams for and affiliates, user technical support, and production job schedules
Assist in the management of policy development and technology planning
Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects
Develops, builds, and sustains a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered
Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals
Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting
Develops IS plans at tactical levels and then follows through on execution of plans. Develops system and organizational roadmaps that ensure business and service continuity
Ensure smooth operations of all IT systems and data security
Understand and track applicable regulatory and reporting requirements
Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures
Work with senior management to enhance monitoring of critical applications and develop operational run books
Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities
Establish a stable performance environment by monitoring and analysing problems
Ensure problems are identified and solved as rapidly and efficiently as possible
Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning
Provides estimates, forecasting and work planning assistance
Qualification
Required
Bachelor's degree or equivalent in Information Technology, or related field
10+ years' experience working in an IT Operations production support role in an enterprise environment
2+ years' leadership experience
Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals
Familiarity working with enterprise project planning and resourcing
Internal and external customer-facing production support experience
Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm
Knowledgeable with a variety of infrastructure technologies: Windows, VMware
Active Directory
Ability to support 24x7 operations
Detail-oriented, with superior verbal and written communication skills
Strong critical thinker with problem solving aptitude
Excellent organizational skills with the ability to juggle multiple tasks at once
Proactive mindset
Preferred
ITSM or ServiceNow experience
Licenses/Certification: MCSE, VMWare, Storage, PMP, CCNP, ITIL v3 Certification
Company
TribolaTech Inc
TribolaTech is a leader in providing Global Managed Services and end-to-end Information Technology solutions, empowering clients worldwide to achieve strategic goals through tailored support and seamless technology integration.
201-500 employees
H1B Sponsorship
TribolaTech Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (16)
2023 (11)
2022 (17)
2021 (26)
2020 (28)
Funding
Current Stage
Growth StageRecent News
Newswire
2022-03-16
Company data provided by crunchbase