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Deloitte · 2 days ago

Epic Support Analyst

Rochester, NY

Full-time

Onsite

Mid, Senior Level

$97K/yr - $107K/yr

5+ years exp

Deloitte is a leading professional services firm that offers a collaborative environment for technology professionals. As an Epic Support Analyst, you will provide L2 support for Epic modules, troubleshoot issues, and engage with end users to ensure smooth operations of the Epic system.

AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide L2 Epic support, triage, troubleshoot and testing expertise and experience for assigned group of Epic modules

Experience with multiple Epic modules (Technical) to acknowledge, triage, troubleshoot and resolve incidents, address tasks and provide excellent documentation in ticket status and/or resolution notations

Engages with end users to troubleshoot and resolve issues with the Epic system in a timely and professional manner

Conduct ongoing system maintenance activities, resolve Workqueue errors for designated Epic applications

On-call responsibilities based on call rotation schedule to include evenings, weekends and holidays

Develop, support and maintain all required documents and other system documentation

Contribute to the development of testing scripts and materials

Actively participate in testing activities e.g., printer mapping, downtime, special updates and other activities as assigned

Qualification

Epic CertificationEpic Support ExperienceHealthcare IT ExperienceTroubleshooting SkillsDocumentation SkillsAnalytical SkillsIndependent OperationCommunication Skills

Required

Must be Epic Certified in either Grand Central or Cadence

3+ years with Epic Support (L2 Support)

5+ years of experience in healthcare operations, clinical environment, or healthcare IT setting

Strong Epic experience in troubleshooting, system maintenance, and standard change requests

Have excellent documentation and verbal skills

Willingness to work on an on-call schedule for evenings and weekends, holidays based on on-call rotation schedule

Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

Nice to have Epic Certification in other modules

Analytical/ Decision Making Responsibilities

Analytical ability to manage multiple projects and prioritize tasks into manageable work products

Can operate independently or with minimum supervision

Excellent Written and Communication Skills

Ability to deliver technical demonstrations

Benefits

Discretionary annual incentive program

Company

Deloitte

Glassdoor4.0

Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.

Founded in 1845

London, England, GBR

10001+ employees

https://www2.deloitte.com

H1B Sponsorship

Deloitte has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6871)

2024 (4911)

2023 (5604)

2022 (8090)

2021 (5993)

2020 (10388)