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n8n · 1 week ago

Manager, Customer Success (US) (Remote NYC or Boston)

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

n8n is an open workflow orchestration platform built for the new era of AI, seeking a Manager of Customer Success to lead their US CSMs. This role involves building out the Customer Success function, designing processes, and ensuring effective customer implementation of n8n's solutions.

Artificial Intelligence (AI)Business Process Automation (BPA)Enterprise SoftwareInformation TechnologySaaS

No H1B

Responsibilities

Develop a deep understanding of our customers and what drives their success. Build and refine our processes, playbooks, and automations that enable the team to deliver maximum customer impact efficiently and at scale

Own territory planning for CSMs, balancing current priorities with a forward view of business, territory, and talent needs 1-2 quarters ahead

Establish a strong operating cadence that keeps the team focused on top customer priorities and ensures risks or blockers receive the right internal attention

Attracts, develops, and empower top talent to meet customer needs and deliver on team and company goals

Drive productivity by embedding automation and scalable practices that help CSMs focus on high-value work and measurable outcomes

Understand each team member’s strengths and growth areas; provide regular feedback, maintain clear development plans, and support meaningful career progression

Build trusted, collaborative partnerships with Sales, Product, and Support, ensuring Customer Success is tightly aligned across the business

Serve as the voice of the customer internally - advocating constructively, influencing decisions, and clearing obstacles for both the team and our customers

Handle conflict and complex conversations with clarity and empathy, seeking to uncover root causes and drive progress

Communicate ideas and direction with transparency and conviction, helping the team understand the why and how behind company and departmental changes

Establish an operating rhythm that provides predictability for the business - ensuring visibility into onboarding progress, value realization, and customer risk at the right time and to the right audience

Use data to inspect and improve performance, analyzing trends, identifying insights, and coaching the team to continuously raise the bar

Qualification

Customer Success ManagementPeople ManagementCross-functional CollaborationTech Industry ExperienceProcess DesignAutomation Tools FamiliarityStartup ExperienceBachelor's Degree

Required

2+ years of people management experience - hiring, developing, and retaining high-performing ICs

10+ years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles, including supporting large enterprises

Proven ability to collaborate cross-functionally with internal and external stakeholders

Tech industry experience and relevant subject-matter expertise

Bachelor's degree+, preferably in a technical or engineering field

Preferred

Experience leading remote teams across multiple regions and/or countries

Automation curiosity: You're familiar with AI and automation tools, bonus points if you've played around with n8n!

Startup or scale-up experience: Comfortable operating in fast-changing, high-growth environments

Bachelor's degree+, preferably in a technical or engineering field

Benefits

Competitive compensation 💸 – We offer fair and attractive pay.

Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.

Work/life balance 🏖️ – We work hard but ensure you have time to recharge: Europe: 30 days of vacation, plus public holidays wherever you are. US: 15 vacation days, 8 sick days, plus public holidays wherever you are.

Health & wellness 🩺 – Europe: We provide benefits according to local country norms.* US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.

Future planning 💰 – Europe: We provide pension contributions according to local country norms.* US: 401(k) retirement plan with a 4% employer match.

Financial security 🛡️ – Europe: We provide benefits according to local country norms.* US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.

A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.

Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.

AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.

Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.

An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!