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HID · 1 day ago

Technical Trainer

United States

Full-time

Remote

Senior Level, Lead/Staff

$120K/yr - $165K/yr

10+ years exp

HID is a high-tech software company that powers trusted identities for people, places, and things. The Technical Trainer will deliver high-impact training programs on HID Global’s PACS technologies, focusing on educating partners and customers on complex solutions and enhancing training content based on industry trends.

GovernmentInformation ServicesSecurity

H1B Sponsor Likely

Responsibilities

Creating and facilitating engaging training sessions in-person, virtually, and through blended formats, with a focus on complex HID and Mercury solutions, including hands-on lab and simulations

Collaborating with sales and product leadership to assess needs and implement tailored training strategies

Tracking and evaluating training effectiveness using KPIs, performance metrics, and feedback

Customizing content for different audiences including sales engineers, installers, and end-users

Continuously enhancing training content by staying informed on industry trends and adult learning best practices

Creating and maintaining training materials, including presentations, manuals, and e-learning modules

Collaborating with product teams to ensure training content reflects the latest product updates and best practices

Supporting HID Academy certification programs and track learner progress

Evaluating training effectiveness and continuously improving delivery methods

Staying current with HID PACS technologies, including new products and new industry standards

Providing guidance on troubleshooting and configuration

Qualification

PACS technologiesMobile AccessMercury controllersHID Reader ManagerHID AcademyAccess control technologiesTroubleshootingConfigurationCommunication skillsPresentation skills

Required

Bachelor's degree in technology or business-related field

Approximately 10 years of professional experience

PACS industry experience, with advanced domain expertise in access control technologies and the broader security ecosystem

Strong understanding of HID PACS ecosystem including Mobile Access, Mercury controllers, and OSDP

Experience with HID Reader Manager, HID Academy, and PACS tools

Excellent communication and presentation skills

Ability to travel domestically a minimum of 50% of the time with periodic international travel

Benefits

Competitive benefits and annual leave offering, allowing for work-life balance

Extensive career development opportunities and resources to maximize your potential

Company

HID

Glassdoor3.7

HID powers the trusted identities of the world's people, places and things.

Founded in 1991

Irvine, California, USA

1001-5000 employees

http://www.hidglobal.com

H1B Sponsorship

HID has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (17)

2024 (6)

2023 (9)

2022 (25)

2021 (19)

2020 (7)