ADP · 2 days ago
WorkForce Software, Digital Experience & Community Marketing Partner
United States
Full-time
Hybrid
Senior Level, Lead/Staff
$74K/yr - $150K/yr
8+ years expADP is a comprehensive global provider of cloud-based human capital management solutions, and they are seeking a Digital Customer Experience & Community Marketing Business Partner. This role will own the end-to-end digital experience for the global customer base, partnering closely with various departments to design digital touchpoints that drive engagement and retention.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Hiring Manager
Melissa Vaught-Fletcher
Responsibilities
Lead the strategy and daily management of the WorkForce Community, driving engagement, membership growth, and satisfaction
Build and optimize digital journeys across Gainsight CC, PX, and Docebo, ensuring customers have intuitive, self-serve access to the resources they need
Develop tech-touch programs and automation that scale personalized communications and lifecycle engagement
Analyze behavioral data and community metrics to inform strategy and continuously improve digital experiences
Partner cross-functionally to integrate digital CX insights into campaigns, onboarding, and retention initiatives
Establish governance and moderation standards for a professional, inclusive, and customer-led community
Serve as the voice of the digital customer, advocating for improvements based on engagement and sentiment data
Qualification
Required
8+ years' of experience in digital community management, client marketing, or digital experience roles in a B2B SaaS environment
Experience managing community platforms (Gainsight CC preferred) and familiarity with tools like Gainsight PX, CS, and content management systems
Strategic thinker with a passion for improving the Client and prospect journey through digital channels
Analytical mindset with the ability to derive insights from engagement and platform data to inform decisions
Ability to travel up to 10%
Associates that live near an ADP or WorkForce office are expected to work a hybrid model
A college degree in marketing, communications, or related field is great but not required. What's more important is having the skills to do the job
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table
Preferred
Growth in active community participation and engagement rates
Improved digital adoption and PX usage metrics
Increase in self-service resolutions and customer satisfaction
Demonstrated impact on retention and expansion outcomes
Benefits
Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short-and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
Business Wire
2025-12-17
MarketScreener
2025-12-17
2025-12-16
Company data provided by crunchbase