Apply on Employer Site

Advanced Energy · 2 days ago

Senior Customer Quality Engineer

Fort Collins, CO

Full-time

Onsite

Mid, Senior Level

$90K/yr - $140K/yr

5+ years exp

Advanced Energy is a global leader in precision power conversion solutions, headquartered in Denver, Colorado. They are seeking a Senior Customer Quality Engineer who will act as the primary interface for customers, ensuring high satisfaction with AE products from a quality and reliability perspective, while managing customer quality issues and fostering relationships across various functions.

Electrical & Electronic Manufacturing

Hiring Manager

Phillip Oliver

Responsibilities

In conjunction with AE's account management team, develops strategic relationships with the customer across functions: supplier quality engineering, operations, design engineering, product management and corporate quality

Works across AE functional groups (engineering, manufacturing, service) to coordinate strategies for meeting customers’ requirements in all quality areas

Defines problems and investigates thoroughly. Is actively involved in customer quality issues from problem definition through resolution

Determines the source of problems and drives corrective action

Develops action plans and follows through to ensure issues are addressed in a timely manner to customer satisfaction

Escalates issues internally as necessary and negotiates across functions to ensure appropriate resources. Assists in the AE internal escalation process. Communicates the status of issues with management

Works through the RMA process with the customer

Participates in and provides detailed customer quality information for weekly customer meetings

Communicates regularly with the customer to ensure confidence that AE is monitoring the situation closely

Develops knowledge related to customer quality and copy exact processes

Develops detailed and accurate data and delivers quality reviews with both the customer and AE management

Prepares Failure Analysis Investigation corrections and burndowns

Participates in customer audits of AE processes and ensures results are communicated to AE management. Actively addresses any issues

Prepares monthly Voice of Customer Scorecards. Leads internal review of AE’s response

Identifies emerging quality issues, risks to customer satisfaction, and determines investigative actions

Develops and maintains weekly and/or monthly detailed reports of customer issues and recommended plans to address issues

Provides support to other Quality functions as needed

Qualification

Customer interactionProblem resolutionCross-functional teamworkSPC software6 Sigma training8D problem solvingAnalytical skillsCommunicationInterpersonal skillsCritical thinkingInitiative