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Mountain West Bank · 1 day ago

Teller

Ponderay, ID

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Mountain West Bank is a community-focused financial institution that values its employees and their contributions. They are seeking a Bank Teller/Customer Service Representative to manage cash transactions and provide exceptional service to clients and customers while ensuring compliance with banking regulations.

Financial Services

No H1B

Responsibilities

Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit

Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices

Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and ensure validity

Identify counterfeit currency

Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies

Cross-sell bank products and services

Refer customers to the proper department for issues that cannot be resolved at the teller line

Count and roll loose coins

Issue personal money orders and cashier’s checks, accept orders and payment for U.S. Savings Bonds and sell American Express Travelers Checks (single & multiple signer)

Accept loan payments: verify payment amount and issue receipts

Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded

Ensure teller station is properly supplied

Follow procedures for removing accounts for dormancy

Balance drawer daily, including periodic batching of cashed checks

Process cash advances, redeem U.S. Savings Bonds

Maintain appropriate currency logs

Follow all bank policies and procedures

Perform other transactions as need in accordance with policy and procedures

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Qualification

Customer service experienceCash handling experienceJack Henry experienceTechnology acuityCommunication skillsStress managementThoroughnessTechnical capacityInterpersonal skillsConfidentiality