Dover Food Retail · 3 days ago
Customer Quality/Warranty Intern
Conyers, GA
Internship
Onsite
InternDover Food Retail is a leading manufacturer in the refrigeration systems industry, focusing on innovative solutions for food safety. They are seeking an Engineering Intern to assist in customer quality and warranty management by investigating customer issues and collaborating with various teams to drive improvements in product design and processes.
Retail
Responsibilities
In collaboration with Service teams, collect and analyze data for customer complaints/issues and warranty
Understand customer symptoms and develop problem statements using structured problem solving techniques
Obtain failed units and conduct failure analysis to understand Root Cause of Symptom
Collaborate with Engineering, Manufacturing, Product Mgt, Quality, Supplier Quality to understand customer and product requirements, design intent and manufacturing processes to develop root cause of failure
Partner with responsible party to drive timely resolution of solutions
In collaboration with Service teams, create service bulletins to rapidly share knowledge
Partner with Quality Analytics team to create data models which provide early detection to potential product quality concerns
Qualification
Required
Enrollment in 4-year Engineering degree program
Minimum 3.0 GPA on a 4.0 scale
Preferred
Rising Junior to rising Senior Level progressing towards a bachelor's degree in Engineering: Mechanical, Electrical, or Industrial
Analytical and conceptual thinking, using logic and reason, creative and strategic thinking
Effective statistical analysis skills
Effective research and communication skills
Effective with written and oral communications
Problem solving – being able to solve complex problems effectively and efficiently
Company
Dover Food Retail
Dover Food Retail is the partner to customers seeking to create unique food experiences.
Conyers, Georgia, US
1001-5000 employees
H1B Sponsorship
Dover Food Retail has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (7)
2023 (4)
2022 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Johnathan Nazarian
Talent Acquisition Business Partner
Katherine Osborne
Human Resources Business Partner
Company data provided by crunchbase