Onsite Logic ยท 3 days ago
Professional Services Engineer
Lenexa, KS
Full-time
Onsite
Mid Level
3+ years expOnsite Logic is a rapidly growing company looking for a motivated Professional Services Engineer to support clients' technology needs. The role involves implementing hardware and software solutions, managing projects, and serving as a subject matter expert while ensuring high levels of customer satisfaction.
Information TechnologyService Industry
Responsibilities
Implement new hardware, software, and infrastructure services for clients
Effectively manage the scheduling, budget, and timelines of assigned projects
Perform scheduled or reactive onsite service calls
Provide escalation assistance to the service desk as required
Proactively plan, scope, oversee, and coordinate assigned project tasks
Server as a Subject Matter Expert for Onsite Logic products and services
Provide regular professional services reviews and reporting to the Service Desk Team Lead as required
Provide continuous feedback on; recurring customer issues, customer dissatisfaction, process inefficiencies, lack of documentation, to the other delivery areas as required
Maintain high positive Customer and user satisfaction and relationships
Keep abreast of the development of relevant IT and cybersecurity systems, hardware, and software applications within the industry
Keep documentation accurate and in good order
Assist in the training, mentoring and development of staff
Satisfactory achievement of ongoing targets, goals, and objectives as set by the Operations Manager
Accuracy of work undertaken, information, and advice provided
Perform other appropriate duties and responsibilities as assigned by the Operations Manager
Adopt continuous learning and improvement processes in all aspects of the position
Qualification
Required
Associates degree in Information Technology or related field or equivalent real-world experience required
IT Helpdesk experience within a Managed Services Provider: 3 years
Customer service: 4 years
Experience working in IT ticketing systems: 1 year
Knowledge of advanced cyber security concepts and willingness to continue security focused learning
An understanding of client service concepts
A desire to find, fix, and improve existing technology and help business grow
Personable & approachable with the ability to build strong working relationships internal and external to the organization
Organized and self-motivated with the ability to work in a fast-moving environment
Ability to multitask, prioritize effectively, and adapt to changes quickly
Typing skills to ensure quick and accurate entry of service request details
Willingness to take on new duties or roles as you demonstrate proficiency in the Professional Services Engineer role
Preferred
Network +, Security +, or related certifications
Company
Onsite Logic
Onsite Logic provides computer & network service covering data security, data backups & disaster recovery, networking, cloud services, etc.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tim New
Managing Partner
Company data provided by crunchbase