oneZero Financial Systems · 2 weeks ago
Desktop Support Engineer
Somerville, MA
Full-time
Onsite
Entry, Mid Level
$65K/yr - $85K/yr
2+ years exponeZero Financial Systems is a fast-growing company that empowers banks, brokerages, and hedge funds with cutting-edge trade routing and execution technology. The Desktop Support Engineer will be responsible for providing in-person and remote support, managing device lifecycles, onboarding new teammates, and improving internal processes to enhance user experience.
AnalyticsFinancial Services
Responsibilities
Provide in-person support at our Somerville HQ (Assembly Row) 5 days/week and remote support for our global team, resolving hardware, software, identity, and connectivity issues
Own the full lifecycle of devices: prepare and configure laptops for new hires, ensure security agents and MFA are in place, keep asset records accurate, and recover/refresh machines for redeployment
Onboard new teammates so they’re productive on Day 1, and offboard departures with same-day access revocation and secure asset handling
Be a user advocate, triage requests quickly, communicate clearly, and unblock people so they can stay focused on their work
Create and maintain knowledge base articles, quick-start guides, and documentation that make support easier for both IT and end users
Partner with IT, Security, and Network teams on rollouts, upgrades, and infrastructure improvements, including AV and office networking
Identify repetitive tasks and propose automation or workflow changes that reduce friction and improve efficiency across the team
Qualification
Required
2+ years of experience in Desktop or IT Support, ideally in a fast-paced or enterprise environment
Strong hands-on knowledge of Windows 10/11 and macOS, including provisioning, profiles, and security baselines
Familiarity with identity and access management tools such as Active Directory, Okta, or similar SSO/MFA platforms
Experience supporting modern SaaS environments (M365, Google Workspace, Slack, Zoom, Duo/Okta)
Working knowledge of networking fundamentals (DHCP, DNS, VPN, Wi-Fi troubleshooting)
Hardware troubleshooting skills across laptops (Dell, Lenovo), docks, peripherals, printers, and AV/conference gear
Clear, empathetic communication skills, written and verbal, tailored to both technical and non-technical audiences
Strong problem-solving discipline, attention to detail, and accountability for follow-through
Curiosity to learn, adapt, and explore new technologies (including automation and AI) that can streamline support workflows
Company
oneZero Financial Systems
oneZero develops solutions that focus on financial asset management, and provides analytics and consulting services.
201-500 employees
H1B Sponsorship
oneZero Financial Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (1)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Golden Gate CapitalLovell Minnick PartnersMatzliach Capital
2024-11-12Private Equity
2019-06-25Private Equity
2018-01-01Non Equity Assistance
Leadership Team
Andrew Ralich
CEO and Co-Founder
Adam Collins
Head of Institutional Sales, EMEA and the Americas
Recent News
2026-01-22
FX News Group
2025-11-28
Company data provided by crunchbase