Flowable · 3 weeks ago
Customer Service Team Leader
Evington Road (485)
Full-time
Onsite
Mid Level
£12.75/hr - £12.75/hrFlowable is a company seeking a Customer Service Team Leader to ensure outstanding customer experiences in their retail shops. The role involves engaging with customers, promoting products and services, and maintaining shop standards while leading the team in the absence of the Shop Manager.
Artificial Intelligence (AI)Business Process Automation (BPA)Developer ToolsEnterprise SoftwareIndustrialInformation ServicesInformation TechnologyMobilePaaSSoftware
Responsibilities
Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
Adapting to different situations while remaining customer-focused
Fulfilling social responsibility duties by adhering to established guidelines and regulations
Qualification
Required
Proactive and motivated individual
Passionate about achieving results
Ability to meet shop goals and targets
Ability to exceed customer's expectations
Build effective relationships with customers
Create a warm and positive environment
Host customers in shop
Cross sell retail and online products and services
Clearly communicate answers to customer queries
Inform customers about latest promotions
Assist customers to place bets through various channels
Maintain excellent shop presentation standards
Responsible for all operations in the absence of the Shop Manager
Adapt to different situations while remaining customer-focused
Fulfill social responsibility duties by adhering to established guidelines and regulations
Benefits
Performance Bonus & Promotional rewards
Annual & Quarterly rewards
Flexible work patterns
Family Leave (Adoptive, Parental Leave & Wedding Leave)
Company Sharesave Scheme (discount on Flutter Shares)
Life Cover
Company Pension Scheme.
Company Sick Pay
Birthday Leave
Employee Assistant Programme (including up to 6 free counselling sessions)
Financial Wellbeing platform – NUDGE.
Company Social Events.
Groupon Discount Scheme
Eyecare vouchers
Company
Flowable
Flowable provides Open Source, Low Code, Intelligent Business Process Automation solutions.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Micha Kiener
CTO
Paul Holmes-Higgin
Chief Product Officer
Recent News
Morningstar.com
2025-11-19
Company data provided by crunchbase